| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009699 | Meta | Hong Kong | 2025-04-23 08:34:00 | LOW | HKG1 | Syima | [FX1179212] [MEDIUM]nwt20571299 - [HKG1] SmartHands Request | Chao Yong Leong |
| SFR-00009698 | Meta | Taiwan | 2025-04-22 23:34:00 | LOW | TPE1 | Zul | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | liam mark byrne |
| SFR-00009697 | Meta | Singapore | 2025-04-22 21:35:00 | HIGH | SIN1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Please contact ENS Optical Operations prior to any work Please be prepared with the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - Light meter -- locate RMA -- work with ENSOO to replace sled 1 on device sin1-ts009 Meta reference number: nwt20509516 The inbound logistics reference number for this RMA is 1-246051716411 | Ricciery Esteves Cesar |
| SFR-00009696 | IX Telecom | Singapore | 2025-04-22 18:34:00 | LOW | Acasia MyGov Woodlands | Zul | Partner Circuit ID : MS00548 Date : TBC Time : TBC Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 Please provide FE details and ensure that they bring the following tools: Console Cable Crimping tools Cable tester Laptop UTP cable | Shahrul |
| SFR-00009695 | Meta | Singapore | 2025-04-22 14:35:00 | HIGH | SIN10 | Zul | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | Nisa Mohd |
| SFR-00009694 | Meta | Malaysia | 2025-04-22 16:28:00 | LOW | KUL2 | Nabil | SOW 1) SH to collect power cable from colo using inbound SR-041551 2) SH to migrate device power in Goalpost 4, 6, 8 to compliance rack R303 R304 3) SH to update power cable labels | See Kian Herng |
| SFR-00009693 | Meta | Singapore | 2025-04-22 10:27:00 | LOW | SIN10 | Syima | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | Naka Yew |
| SFR-00009692 | Meta | Taiwan | 2025-04-21 19:01:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between gsw02.tpe5:Ethernet3/24/1 | msw1bz.50.tpe5:HundredGigE0/0/0/1, work with META Engineers to fix it. Meta reference number: nwt20549973 | Lucas Tavares |
| SFR-00009691 | Meta | Singapore | 2025-04-21 15:37:00 | LOW | SIN2 | Nabil | Scope Of Work: Kindly reach out to Requestor before starting any work Vincenz Nino Almanzor @+63 917 858 5323 *If we could complete all prelay quick, then we'll do the hot cut the same day. Otherwise, prelay on the first day, then hot cut on the second day. 1. Claim package Order#3662468/Shq#431176 (Inbound:REQ0506249-RITM0518554). This contains all required cables. 2. Refer to the file XSP1_MPOR_801-802-803.xlsx for the portmap. 3. Prelay new cable from Existing Metro Port --> New BB Port. Leave the cables hanging first. 4. Once prelay done, we'll hotcut in three batches. 5. At Existing Metro Port, disconnect old cable then connect the new cable. 6. At Existing BB Port, disconnect old cable then get the SFP. 7. At New BB Port, insert the SFP then connect the new cable. 8. Once all links on current batch are up, we'll repeat steps 5-8 for the next batch. 9. Once all batches are up on the New BB Port, print and attach new cable labels showing Existing Metro Port --> New BB Port. 10. Clean-up/remove the old cables Existing Metro Port --> Existing BB Port. | Vincenz Nino Almanzor |
| SFR-00009690 | Meta | Hong Kong | 2025-04-21 13:56:00 | LOW | HKG4 | Syima | META Ref#T221833347 | Loc: HKG4 - 23 Apr migrate power cable to goalpost | See Kian Herng |