| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009679 | Meta | Singapore | 2025-04-17 21:41:00 | LOW | SIN11 | Muhammad Syafiq | Start Date: 2025-04-21 09:00 End Date: 2025-04-21 10:00 | Himanshu Sen |
| SFR-00009678 | Meta | Australia | 2025-04-17 15:26:00 | LOW | SYD3 | Muhammad Syafiq | Start Date: 2025-04-23 11:00 End Date: 2025-04-23 14:00 | Gonzales Jasper Babaan |
| SFR-00009677 | Meta | Malaysia | 2025-04-17 14:14:00 | LOW | SIN9 | Anis | Start Date : [2025-04-21] Start Time : [9:00 AM] End Date : [2025-04-25] End Time : [5:00 PM] | Sriram Vairamony |
| SFR-00009676 | Meta | Singapore | 2025-04-17 10:16:00 | LOW | SIN2 | Anis | Meta Site ID: SIN2 Date and Time (Site Local Time): 2025-04-23 10:30 AM Requestor Name and Contact: Kin Hoe Wong @+65 8198 2503 | Kin Hoe Wong |
| SFR-00009675 | Meta | Malaysia | 2025-04-17 23:53:00 | LOW | KUL2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt20500450 Span down between: dcnsw09.kul2:ge-0/0/3 | ap-my-kul2-1-6:COLAN-6-X 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) name = [dcnsw09.kul2.tfbnw.net](http://dcnsw09.kul2.tfbnw.net) serial\_number = NX0218410155 asset\_tag = 2769832 suite = 11F-C row = 2 rack = 02 rack\_position = 21 ap-my-kul2-1-6:COLAN-6-X Suite 11F-C Row 2 Rack 02 Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. Meta reference number: nwt20500450 | Michael Aiello |
| SFR-00009674 | Meta | Hong Kong | 2025-04-16 21:40:00 | LOW | HKG4 | Syima | Start Date: 2025-04-21 10:00 End Date: 2025-04-21 11:00 | Gabor Ballabas |
| SFR-00009673 | Meta | Malaysia | 2025-04-16 21:22:00 | LOW | KUL2 | Syima | Start Date: 2025-04-22 09:00 End Date: 2025-04-22 12:00 | Szilard Povisel |
| SFR-00009672 | Meta | Singapore | 2025-04-16 19:21:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between oobas01.sin11:xe-0/0/2:2-oobsw03.sin11:xe-0/2/0, please check full path, optics, fiber, etc ... name = oobas01.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 01 rack\_position = 26 serial\_number = EV546 asset\_tag = 5895990 make = Juniper Networks model = QFX10002-36Q status = IN\_USE fb\_part\_number = 20-001809 \*\* name = oobsw03.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 1 rack = 04 rack\_position = 42 serial\_number = NX0219150327 asset\_tag = 2770171 make = Juniper Networks model = EX3400-48T status = IN\_USE fb\_part\_number = 20-002050 Meta reference number: nwt20498434 | Lucas Tavares |
| SFR-00009671 | Meta | Singapore | 2025-04-16 19:21:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment name = oobsr01.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 01 rack\_position = 28 serial\_number = DB3917AK9165 asset\_tag = 3385393 make = Juniper Networks model = SRX1500-SYS-JB-AC name = oobas02.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 02 rack\_position = 26 serial\_number = DU495 asset\_tag = 5088116 make = Juniper Networks model = QFX10002-36Q oobsr01.sin11:xe-0/0/19 oobas02.sin11:xe-0/0/0:0 The technician will be required to troubleshoot a circuit which is down. This may involve placing loops on fiber/ports, tracing, cleaning or swapping cables or SFPs, taking light measurements, updating labels. Please call on the number provided and then select option 1 for ENS Breakfix prior to the commencement of any intrusive works. Meta reference number: nwt20498278 | Joseph O'Donnell |
| SFR-00009670 | Meta | Philippines | 2025-04-16 08:10:00 | LOW | MNL3 | Zul | Start Date: 2025-04-17 10:00 End Date: 2025-04-17 14:00 | Chandran Kanagaraj |