| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009494 | Meta | Hong Kong | 2025-03-07 03:26:00 | LOW | HKG4 | Syima | Start Date: 2025-03-10 09:00 End Date: 2025-03-10 17:00 | Seth Gallegos |
| SFR-00009493 | Meta | Singapore | 2025-03-06 23:59:00 | LOW | SIN1 | Zul | Start Date: 2024-03-07 10:00 End Date: 2024-03-07 14:00 | Lee Callaghan |
| SFR-00009492 | Meta | Singapore | 2025-03-06 22:48:00 | LOW | SIN1 | Zul | Start Date: 2025-07-03 10:00 End Date: 2025-07-03 16:00 | Lee Callaghan |
| SFR-00009491 | Meta | Malaysia | 2025-03-06 18:59:00 | HIGH | SIN9 | Nabil | Start Date: 2025-03-07 10:00 End Date: 2025-03-07 12:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down on sin9-ts005:1/8. Loop test and SFP replacement required. name = sin9-ts005.tfbnw.net datacenter = sin9 suite = E-G-2 row = 6 rack = 03 rack_position = 14 Meta reference number: nwt20098761 | Padraic Egan |
| SFR-00009490 | Meta | Malaysia | 2025-03-06 18:39:00 | HIGH | KUL2 | Nabil | Start Date: 2025-03-07 14:00 End Date: 2025-03-07 15:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment name = pr01.kul2.tfbnw.net datacenter = kul2 suite = 6F-C row = 1 rack = 05 rack_position = 01 serial_number = DG603 asset_tag = 5395122 make = Juniper Networks model = PTX10008-PREMIUM name = kul2-ts025.tfbnw.net datacenter = kul2 suite = 6F-C row = 3 rack = 06 rack_position = 09 serial_number = M9786253 asset_tag = AD81849 make = Ciena model = K86-3010-901 kul2-ts025:2/4 pr01.kul2:et-0/0/9 Circuit flapping every couple of hours. Please work with the Meta Engineer to troubleshoot/repair the circuit Thanks Meta reference number: nwt20085999 | Joseph O'Donnell |
| SFR-00009489 | Meta | Singapore | 2025-03-06 17:58:00 | LOW | XSP1 | Nabil | Hi team. New *OPS* Ticket Request: Ticket Number : SFR-00009489 Site : XSP1 Start Date : 2025-03-07 09:00 End Date : 2025-03-07 17:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Smart Hands is required to received RMA from Rahi and place it inside Meta's cage. Meta reference number: nwt20070532 Thank you. | Vinicius da Silva Pescador |
| SFR-00009488 | Meta | Singapore | 2025-03-06 15:53:00 | LOW | SIN2 | Zul | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Lim Teik Tien |
| SFR-00009487 | Meta | Hong Kong | 2025-03-06 14:52:00 | HIGH | HKG1 | Syima | Start Date: 2025-03-07 10:00 End Date: 2025-03-07 12:00 | Yu Nanda Zaw |
| SFR-00009486 | Meta | Malaysia | 2025-03-06 14:47:00 | HIGH | KUL3 | Syima | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Wei Kai Ng |
| SFR-00009485 | Meta | Taiwan | 2025-03-06 10:39:00 | HIGH | TPE1 | Syima | Start Date: 06 Mar 2025 End Date: 06 Mar 2025 Time: 11:30am local time | Vincenz |