| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009347 | Meta | Taiwan | 2025-02-05 17:15:00 | LOW | TPE3 | Anis | End Date: 07 Feb 2025 Time: 10:00AM-1:00PM local time | Vincenz Niño Almanzor |
| SFR-00009346 | Meta | Malaysia | 2025-02-05 16:10:00 | HIGH | KUL3 | Anis | Start Date: 06 Feb 2025 End Date: 06 Feb 2025 Time: 10:00am-12:00pm local time | Nadhirah Binte Mohd Rapi |
| SFR-00009345 | Meta | Hong Kong | 2025-02-05 08:49:00 | HIGH | HKG1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket [nwt19733131](https://www.internalfb.com/intern/bunny/?q=nwt19733131) so that we can troubleshoot together: SH is to collect RMA package with inbound ticket number reference and work as per FB engineer’s instructions to replace the RE0 Meta reference number: [nwt19733131](https://www.internalfb.com/intern/bunny/?q=nwt19733131) The inbound logistics reference number for this RMA is "RITM2908028" Device Location: name = pr02.hkg1.tfbnw.net datacenter = hkg1 suite = 2202B row = 2 rack = 06 rack_position = 02 serial_number = DE441 asset_tag = 4446825 make = Juniper Networks model = PTX10008-PREMIUM status = IN_USE fb_part_number = 30-000024 date_deployed = 2017-07-11 01:35:38 Meta reference number: nwt19733131 | Kannan Venkatesan |
| SFR-00009344 | Meta | Malaysia | 2025-02-04 20:15:00 | LOW | SIN9 | Anis | Start Date: 2025-02-07 10:00 End Date: 2025-02-07 11:00 | Joseph O'Donnell |
| SFR-00009343 | Meta | Hong Kong | 2025-02-04 20:06:00 | LOW | HKG1 | Anis | Start Date: 2025-02-06 09:00 End Date: 2025-02-06 13:00 | Smijin Francis |
| SFR-00009342 | Meta | Singapore | 2025-02-04 15:24:00 | HIGH | SIN6 | Anis | Start Date: 05 Feb 2025 End Date: 05 Feb 2025 Time: 02:00pm-04:00pm SGT | Donald Dave |
| SFR-00009341 | Meta | Philippines | 2025-02-04 15:06:00 | LOW | ap-ph-prin | Anis | Start Date: 2025-02-12 10:00 End Date: 2025-02-12 12:00 | Han Teck Oon |
| SFR-00009340 | Meta | Singapore | 2025-02-04 14:51:00 | HIGH | SIN1 | Nabil | SITE: SIN1 Start Date: 05 Feb 2025 End Date: 05 Feb 2025 Time: 11:00am-01:00pm SGT Requestor: Donald,+6592480593 SOW: Before proceeding with activity, please contact engineer Donald,+6592480593 SH to perform below activity: Audit of optics on site: spare optics ( in particular 400G LR4) and faulty optics(list model with serial number). Picture of decommissioned Juniper (2 x PTX10002-60C and 1 x EX3400). *This is part of the SIN Metro Merge project. | Donald |
| SFR-00009339 | Meta | Singapore | 2025-02-04 11:58:00 | LOW | SIN6 | Nabil | SOW: Before proceeding with activity, please contact engineer Domingo, +6597814274. SH to bring Power Meter & Fiber Tracer. SH to verify below connection from ROUTER to PP. & MMR Meta Router/Interface: pr04.sin6:et-0/0/9. Meta Patch Panel / Port: suite(SG3:04:020410), cabinet_number(611), patch_panel(PPP:0611:1359364), ports(SM49) MMR PP (Meta side): patch_panel(MDF4B-1 PPP:0404:1363652), ports(SM49) Meta Router/Interface: pr03.sin6:et-0/0/9 Meta Patch Panel / Port: suite(SG3:04:020410), cabinet_number(711), patch_panel(PPP:0711:1359366), ports(SM49) MMR PP (Meta side): patch_panel(MDF4A-1 PPP:0404:1363657), ports(SM49) | Domingo |
| SFR-00009338 | Meta | Taiwan | 2025-02-04 11:24:00 | LOW | TPE5 | Nabil | SITE: TPE5 Start Date: 05 Feb 2025 End Date: 05 Feb 2025 Time: 09:30am-01:30pm SGT Requestor: See, 81390726 SOW: Before proceeding with activity, please contact engineer 81390726. 1. SH to assist with power cable restripe for gsw01 and gsw02. 2. SH to update power cable label after restripe. | Nadhirah M Rapi |