| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009318 | Meta | Singapore | 2025-01-31 05:16:00 | HIGH | SIN1 | Syima | Start Date: 2025-01-31 08:00 End Date: 2025-01-31 12:00 | Kenny Pierce |
| SFR-00009317 | Meta | Taiwan | 2025-01-31 02:25:00 | LOW | TPE1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Please perform a reseat on PSU 2 as we are seeing an error that there is no Output from that PSU ## Host Location ## name = fnedge967.01.tpe1.facebook.com asset_tag = 11387161 serial_number = SGH421LTRX model_obj.make = HP model_obj.model = DL380G10PLUS_ICX_TRAFFIC suite = IDC160-FB row = 2 rack = 07 rack_position = 26 Meta reference number: nwt19753808 | Seth Gallegos |
| SFR-00009316 | Meta | Singapore | 2025-01-31 23:56:00 | LOW | SIN1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment name = dcnsw09.sin1.tfbnw.net datacenter = sin1 suite = 7A:00100 row = 1 rack = 02 rack_position = 35 serial_number = PE3120240935 asset_tag = 7056330 make = Juniper Networks model = EX4300-48T name = ap-sg-sin1-1-7.tfbnw.net datacenter = sin1 suite = 7A:00100 row = 1 rack = 02 rack_position = 26 serial_number = NNTMRT1C2VRJ asset_tag = 10840981 make = Ciena model = K74-C028-900 dcnsw09.sin1:ge-0/0/0 ap-sg-sin1-1-7:COLAN-7-X dcnsw09.sin1:ge-0/0/2 ap-sg-sin1-1-7:LAN-7-16 The technician will be required to troubleshoot circuits which are flapping. This may involve placing loops on fiber/ports, tracing, cleaning or swapping cables or SFPs, taking light measurements, updating labels. Please call on the number provided and then select option 1 for ENS Breakfix prior to the commencement of any intrusive works. Thanks Meta reference number: nwt19754844 | Joseph O'Donnell |
| SFR-00009315 | Meta | Taiwan | 2025-01-30 21:18:00 | HIGH | TPE1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Can you please help us reseat the PSUs and check the PDU for 4 servers? They are all in the same suite the 2nd, 3rd, and 4th are on the same row and rack. name = fnedge975.01.tpe1.facebook.com serial_number = SGH422LYM5 asset_tag = 11387458 asset_id = 324696821 suite = IDC160-FB row = 2 rack = 06 rack_position = 10 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW name = fnedge929.01.tpe1.facebook.com serial_number = SGH421LTZH asset_tag = 11386631 asset_id = 324696711 suite = IDC160-FB row = 1 rack = 10 rack_position = 10 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW name = fnedge928.01.tpe1.facebook.com serial_number = SGH421LV0S asset_tag = 11387073 asset_id = 324696725 suite = IDC160-FB row = 1 rack = 10 rack_position = 18 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW name = fnedge937.01.tpe1.facebook.com serial_number = SGH421LV04 asset_tag = 11386638 asset_id = 324696709 suite = IDC160-FB row = 1 rack = 10 rack_position = 30 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW Meta reference number: nwt19753836 | Ali Najaf Gardezi |
| SFR-00009314 | Meta | Philippines | 2025-01-30 16:33:00 | HIGH | MNL3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Requesting RMA to be delivered at first light of tomorrow Tuesday Dec 24 local time SGT. Smart hands request to be on site ready tomorrow Tuesday Dec 24 at 8am LT SGT. Retrieve RMA on site and locate #Device: mnl3-ts001. #Device location: Suite DH7_1F_C1 / Row 2 / Rack 04 / Rack Position 14. Work with Meta to replace faulty sled-1 on device. Meta reference number: nwt19529499 The inbound logistics reference number for this RMA is "56555" | Mauricio Diaz |
| SFR-00009313 | Meta | Philippines | 2025-01-30 14:47:00 | LOW | ap-ph-prin | Muhammad Syafiq | Start Date: 2025-02-04 10:00 End Date: 2025-02-04 15:00 | Sulaiman Mohamed |
| SFR-00009312 | Meta | Singapore | 2025-01-30 08:01:00 | HIGH | SIN6 | Muhammad Syafiq | Start Date: 2025-01-31 09:00 End Date: 2025-01-31 17:00 | Seth Gallegos |
| SFR-00009311 | Meta | Singapore | 2025-01-30 07:54:00 | LOW | SIN1 | Muhammad Syafiq | Start Date: 2025-02-03 08:00 End Date: 2025-02-03 10:00 | Ryan Henson |
| SFR-00009310 | Meta | New Zealand | 2025-01-29 22:56:00 | LOW | AKL1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Hi Team, Could you please turn off the server, unplug the PSUs, wait 5 minutes, reseat the DAC cable on both ends, plug the PSUs back in and turn the server back on. name = fnedge199.01.akl1.facebook.com serial_number = SGH428FZSV asset_tag = 11386988 asset_id = 325170510 suite = ATCL3-CAGE3 row = 2 rack = 03 rack_position = 20 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = AKL1 datacenter_obj.street1 = 31 Airedale St datacenter_obj.street2 = Spark datacenter_obj.city = Auckland datacenter_obj.state = Au datacenter_obj.zip_code = 1010 datacenter_obj.country = NZ Meta reference number: nwt19743483 | Tomas Zaicenko |
| SFR-00009309 | Meta | Taiwan | 2025-01-29 20:41:00 | LOW | TPE5 | Nabil | liam mark byrne |