| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009299 | Meta | Singapore | 2025-01-27 12:31:00 | HIGH | SIN6 | Muhammad Syafiq | Start Date: 28 Jan 2025 End Date: 28 Jan 2025 Time: 10:00am-02:00pm local time Requestor: See, +65 81390726 SOW: Before proceeding with activity, please contact engineer See, +65 81390726. SH to asssist with power restripe for psw01.sin6 and psw02.sin6 Update power cable labelling for psw01.sin6 and psw02.sin6 | Nadhirah Binte Mohd Rapi |
| SFR-00009298 | Meta | Hong Kong | 2025-01-27 11:48:00 | HIGH | HKG5 | Muhammad Syafiq | Start Date: 2025-01-28 09:00 End Date: 2025-01-28 10:00 | Kannan Venkatesan |
| SFR-00009297 | Meta | Australia | 2025-01-27 09:41:00 | LOW | SYD2 | Muhammad Syafiq | Start Date: 31 Jan 2025 End Date: 31 Jan 2025 Time: 12:00pm-06:00pm local time Requestor: Dylan, +65 86906959 SOW: Before proceeding with activity, please contact engineer Dylan, +65 86906959 Please re-assign SH: Cedric Marot Continue troubleshooting for pr03.syd2:et-0/0/17 >> SY4:02:060200:0327:RU44-45:04:B.11,12, related to T21325397. | Nadhirah Binte Mohd Rapi |
| SFR-00009296 | Meta | Singapore | 2025-01-27 07:19:00 | HIGH | SIN11 | Muhammad Syafiq | Start Date: 2025-01-28 09:00 End Date: 2025-01-28 17:00 | Alec OMhurchu |
| SFR-00009295 | Meta | Singapore | 2025-01-25 15:34:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment To reseat the PSU LOCATION DETAILS RACK LOCATION: ================================================================ name = fnedge153.02.sin2.facebook.com os = EdgeOS 1726056711 datacenter = sin2 serial_number = SGH408HSD3 asset_id = 324209466 asset_tag = 11380590 parent_asset_tag = 11386078 cluster_obj.type = POP suite = F5SC01 cluster_rack = ai row = 6 rack = 09 rack_position = 26 status = IN_USE maintenance_status = NONE model = DL380G10PLUS_ICX_TRAFFIC ================================================================ ADDRESS: ================================================================ datacenter_obj.street1 = No. 2 Tai Seng Avenue datacenter_obj.street2 = Kusu Pte Ltd C/O Global Switch, Suite 2C datacenter_obj.city = Singapore datacenter_obj.zip_code = 534408 datacenter_obj.country = SG model_obj.description = SERVER, HP, GEN10 PLUS, 256GB, POP, FNA, SAMSUNG SERVER, AVL, AC POWER | Tania Goyal |
| SFR-00009294 | Meta | Singapore | 2025-01-25 01:25:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Technician to check the power supply/power cable for the server located in SG5:06:020400, Row 6, Rack 05, Position 26. Currently PSU-1 is showing failed/disconnected. | Milen Marinov |
| SFR-00009293 | Meta | Philippines | 2025-01-25 00:10:00 | LOW | ap-ph-prin | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please set up a SH request to have field tech to site, ap-ph-prin, to clear up loss from the faceplate on the SRA 1-3. Please have tech call in as traffic must be drained first. Assigned tech will need a fiber cleaning kit, fiber scope, OTDR, and a variety of different lengths fiber jumper, as fiber may need to be replaced. | Shawn Pannell |
| SFR-00009292 | Meta | Malaysia | 2025-01-24 19:06:00 | LOW | KUL3 | Nabil | Scope of work: Scope of Work #1: Audit RISC Audit Hi Team, Need to do some troubleshooting, neither eth0 or oob mac are being learned by the switch Take visuals of the server, reseat DAC, ILO cable, hard power cycle name = gedge717.50.kul3.facebook.com serial_number = SGH323YRPF asset_tag = 11381787 asset_id = 322121379 suite = 1-202 row = 1 rack = 13 rack_position = 16 make = HP model = DL380G10PLUS_ICX_CG datacenter_obj.description = Not Provided datacenter_obj.street1 = Klang Valley Data Centre, TM IT COMPLEX datacenter_obj.street2 = Lingkaran Teknokrat Timur, Cyber 4 datacenter_obj.city = Cyberjaya datacenter_obj.state = datacenter_obj.zip_code = 63000 datacenter_obj.country = MY | Tomas Zaicenko |
| SFR-00009291 | Meta | Philippines | 2025-01-24 16:17:00 | LOW | MNL1 | Syima | Site: MNL1 Date: Monday, 27 Jan 2025 Time: 10:00 AM Manila Local Time Activity type: adhoc | Dylan |
| SFR-00009289 | Meta | Hong Kong | 2025-01-24 13:32:00 | LOW | HKG4 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General 1. Smart Hands to enter the site and locate the 2 packages. Packages are labeled with "Box 1/2" and "Box 2/2", as well as Outbound Reference "1-242460350594". 2. Smart Hand to print the New Return Label (please see attached) and paste it over the 2 packages. 3. Smart Hand to place the 2 packages at the outbound area. 4. Smart Hand to take clear, visible photos of package during handover for verification, and to send them to requestor at +65 8202 2269 | Chao Yong Leong |