| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009731 | Meta | Australia | 2025-04-29 19:22:00 | high | SYD3 | Syima Aziz | [FX1189278] [MEDIUM]nwt20643990 - [SYD3] SmartHands Request | Himanshu Sen |
| SFR-00009730 | Meta | Hong Kong | 2025-04-29 14:25:00 | low | HKG1 | Zul Husnain | Start Date: 2025-04-30 09:00 End Date: 2025-04-30 17:00 | Chao Yong Leong |
| SFR-00009729 | Lumen | Singapore | 2025-04-29 12:54:00 | low | SG1 | Zul Husnain | Please arrange for support engineer on 1st May 2025 (0001hrs SGT onward) for Hot-cut maintenance activity. | Samuel Yeoh |
| SFR-00009728 | Meta | Hong Kong | 2025-04-29 10:50:00 | high | HKG4 | Nabill Haikal | Details of Request: Before starting any onsite activity, the attending engineer should call ARVATO on 65 86907797 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Request for SH assist to receive the shipment from DHL driver. Please acknowledge this request and update the smart hands details Thank you for your attention on this case and you may contact us for any further clarification. | Wei Kai Ng |
| SFR-00009727 | Meta | Hong Kong | 2025-04-29 02:24:00 | HIGH | HKG4 | Muhammad Syafiq | Start Date: 2025-04-30 09:00 End Date: 2025-04-30 17:00 | Gafaru Bello |
| SFR-00009726 | Meta | Hong Kong | 2025-04-28 22:54:00 | HIGH | HKG1 | Muhammad Syafiq | Start Date: 2025-04-29 12:00 End Date: 2025-04-29 16:00 | Gonzales Jasper Babaan |
| SFR-00009725 | Meta | Singapore | 2025-04-28 19:53:00 | HIGH | SIN1 | Muhammad Syafiq | Start Date: 2025-04-29 09:00 End Date: 2025-04-29 17:00 | Niall Finnegan |
| SFR-00009724 | Meta | Taiwan | 2025-04-28 16:11:00 | HIGH | TPE1 | Muhammad Syafiq | Start Date : [2025-04-29] Start Time : [10:00 AM] End Date : [2025-04-29] End Time : [3:00 PM] Timezone : [UTC+8] | Nadhirah Binte Mohd Rapi |
| SFR-00009723 | Meta | Singapore | 2025-04-28 16:04:00 | LOW | SIN10 | Muhammad Syafiq | 2025-04-30 10:00 AM | Nadhirah Binte Mohd Rapi |
| SFR-00009722 | Vetas | Singapore | 2025-04-28 14:27:00 | LOW | SIN6 | Anis | Aravind Kesavan |