| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009705 | Meta | Singapore | 2025-04-24 10:49:00 | LOW | SIN2 | Syima | Date and Time (Site Local Time): 2025-04-28 10:00 AM to 2025-04-29 5:00PM | |
| SFR-00009704 | Meta | Australia | 2025-04-23 19:30:00 | LOW | SYD2 | Nabil |
Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH required to check below span as Interface Down psw02.syd2:Ethernet4/31/1-msw1af.01.syd2:HundredGigE0/0/0/5 Preliminary Troubleshooting Steps : SH must : 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ================================================================= name = psw02.syd2.tfbnw.net datacenter = syd2 suite = SY4:02:060200 row = 4 rack = 02 rack_position = 15 serial_number = HSH16175127 asset_tag = 5089587 model_obj.make = Arista Networks model_obj.model = DCS-7508R-BND psw02.syd2 =================================================================== name = msw1af.01.syd2.tfbnw.net datacenter = syd2 suite = SY4:02:060200 row = 1 rack = 07 rack_position = 42 serial_number = FOC2630NHAS asset_tag = 12697323 model_obj.make = Cisco model_obj.model = 8201 msw1af.01.syd2 Meta reference number: nwt20574564 |
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| SFR-00009703 | Meta | Australia | 2025-04-23 15:43:00 | LOW | SYD2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please reseat the cables and Power Supply 2 on this server. ---------- host location ---------- name = fnedge889.01.syd2.facebook.com serial_number = 2M230801Y0 asset_tag = 11408632 suite = SY4:02:060200 row = 1 rack = 08 rack_position = 30 make = HP model = DL380G10PLUS_ICX_TRAFFIC Meta reference number: nwt20574180 |
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| SFR-00009702 | Meta | Singapore | 2025-04-23 16:35:00 | LOW | SIN10 | Nabil |
SOW: Before proceeding with activity, please contact engineer You Xuan @ +65 65 9067 3518. 1. repatch 4x cables from oobca to dcnca 2. patch new cables / repatch between oobas0[1,2] 4x oobsw |
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| SFR-00009701 | Meta | Singapore | 2025-04-23 15:15:00 | LOW | SIN2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Please assist with receiving the delivery from courier and bring it into Meta cage. Details of RMA: **RMA ID#: RMA8036** **Replacement Unit Serial #: 136863223** **Replacement unit ETA: April 23, 2025** Meta reference number: nwt20471522 |
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| SFR-00009700 | Meta | Australia | 2025-04-23 13:39:00 | HIGH | SYD2 | Syima | [FX1179365] [MEDIUM]nwt20573616 - [SYD2] SmartHands Request | |
| SFR-00009699 | Meta | Hong Kong | 2025-04-23 08:34:00 | LOW | HKG1 | Syima | [FX1179212] [MEDIUM]nwt20571299 - [HKG1] SmartHands Request | |
| SFR-00009698 | Meta | Taiwan | 2025-04-22 23:34:00 | LOW | TPE1 | Zul |
Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 |
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| SFR-00009697 | Meta | Singapore | 2025-04-22 21:35:00 | HIGH | SIN1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Please contact ENS Optical Operations prior to any work Please be prepared with the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - Light meter -- locate RMA -- work with ENSOO to replace sled 1 on device sin1-ts009 Meta reference number: nwt20509516 The inbound logistics reference number for this RMA is 1-246051716411 |
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| SFR-00009696 | IX Telecom | Singapore | 2025-04-22 18:34:00 | LOW | Acasia MyGov Woodlands | Zul |
Partner Circuit ID : MS00548 Date : TBC Time : TBC Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 Please provide FE details and ensure that they bring the following tools: Console Cable Crimping tools Cable tester Laptop UTP cable |