| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009666 | Meta | Malaysia | 2025-04-14 20:30:00 | HIGH | KUL2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please reseat the DAC on both ends and power-cycle the server name = fnedge598.01.kul2.facebook.com serial_number = SGH307VKPG asset_tag = 10387303 asset_id = 320638111 suite = 6F-C row = 4 rack = 07 rack_position = 30 Meta reference number: nwt20472208 |
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| SFR-00009665 | Meta | Singapore | 2025-04-14 17:30:00 | LOW | SIN2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on 353 861033047 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between oobca01.sin2:ge-0/0/0 | oobcs01.sin2:eth0, please check ethernet cable. name = oobca01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack_position = 27 serial_number = TW3718420262 asset_tag = 5088071 make = Juniper Networks model = EX4300-32F status = IN_USE fb_part_number = 20-002022 ** name = oobcs01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack_position = 41 serial_number = 131722318 asset_tag = 5267568 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP status = IN_USE fb_part_number = 20-001466 Meta reference number: nwt20471522 |
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| SFR-00009664 | Meta | Singapore | 2025-04-14 11:51:00 | LOW | SIN10 | Zul |
Start Date: 2025-04-16 09:00 End Date: 2025-04-16 17:00 |
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| SFR-00009663 | Meta | Hong Kong | 2025-04-14 11:49:00 | LOW | HKG1 | Zul |
Site: HKG1 Date and Time : 2025-04-16 9:00 AM (Site Local Time) |
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| SFR-00009662 | Meta | Taiwan | 2025-04-14 11:31:00 | LOW | TPE5 | Zul |
Start Date : [2025-04-15] Start Time : [9:00 AM] End Date : [2025-04-15] End Time : [2:00 PM] Timezone : [CST] |
|
| SFR-00009661 | Meta | Philippines | 2025-04-13 04:17:00 | LOW | MNL1 | Zul |
Start Date: 2025-04-21 09:00 End Date: 2025-04-21 11:00 |
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| SFR-00009660 | Meta | Malaysia | 2025-04-12 03:01:00 | HIGH | KUL2 | Muhammad Syafiq |
Start Date: 2025-04-12 05:00 End Date: 2025-04-12 09:00 |
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| SFR-00009659 | Meta | Malaysia | 2025-04-11 01:05:00 | LOW | SIN9 | Anis |
Start Date: 2025-04-17 17:00 End Date: 2025-04-17 19:00 |
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| SFR-00009658 | Meta | Malaysia | 2025-04-11 23:25:00 | LOW | SIN9 | Anis |
Start Date: 2025-04-14 09:00 End Date: 2025-04-14 12:00 |
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| SFR-00009657 | Meta | Malaysia | 2025-04-11 15:00:00 | LOW | KUL2 | Muhammad Syafiq |
Start Date: 2025-04-17 11:00 End Date: 2025-04-17 13:00 test2 |