| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009646 | Meta | Malaysia | 2025-04-10 02:05:00 | LOW | KUL2 | Muhammad Syafiq |
Start Date: 2025-04-16 09:00 End Date: 2025-04-16 12:00 |
|
| SFR-00009645 | Meta | Singapore | 2025-04-10 11:35:00 | HIGH | SIN3 | Muhammad Syafiq |
Meta Site ID: SIN3 Date and Time (Site Local Time): 2025-04-11 9:00 AM Requestor Name and Contact: Wilfrid Wong @+65 8380 5512 Scope Of Work: Kindly reach out to Requestor before starting any work Wilfrid Wong @+65 8380 5512 |
|
| SFR-00009644 | Meta | Singapore | 2025-04-10 08:53:00 | HIGH | SIN2 | Muhammad Syafiq |
Start Date: 2025-04-10 11:00 End Date: 2025-04-10 17:00 Scope of work: Scope of Work #1: Miscellaneous General To escort delivery team or deliver 3 cartons to cage 20x19x24cm-2.9kg x2 25x25x25cm-1.4kg Meta reference number: T219910694 |
|
| SFR-00009643 | Meta | Philippines | 2025-04-10 05:28:00 | HIGH | MNL1 | Muhammad Syafiq |
Start Date: 2025-04-11 05:00 End Date: 2025-04-11 09:00 Scope of work: Scope of Work #1: Audit RISC Audit - Have Smart Hands call IPBB at +1 650.308.7200 Option #1. - We need to have Smart Hands call in to work with Juniper and Meta FTE to troubleshoot the loss we are experiencing on ar01.mnl1:et-0/0/15. - SH will take instruction from Juniper. Meta reference number: nwt20431801 |
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| SFR-00009642 | Meta | Malaysia | 2025-04-09 22:18:00 | LOW | KUL2 | Anis |
Start Date: 2025-04-15 12:00 End Date: 2025-04-15 13:00 |
|
| SFR-00009641 | Meta | Singapore | 2025-04-09 17:22:00 | LOW | SIN11 | Anis |
Start Date: 2025-04-15 11:00 End Date: 2025-04-15 12:00 |
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| SFR-00009640 | Meta | Singapore | 2025-04-09 16:47:00 | HIGH | SIN2 | Anis |
Meta Site ID: SIN2 Date and Time (Site Local Time): 2025-04-10 2:00 PM Requestor Name and Contact: Dylan Tian @+65 8690 6959 |
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| SFR-00009639 | Meta | Singapore | 2025-04-09 15:53:00 | HIGH | SIN11 | Anis | Date and Time (Site Local Time): 2025-04-10 10:00 AM | |
| SFR-00009638 | Meta | Singapore | 2025-04-09 13:13:00 | LOW | SIN11 | Anis |
Start Date: 2025-04-15 10:00 End Date: 2025-04-15 12:00 |
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| SFR-00009637 | Meta | Philippines | 2025-04-09 10:25:00 | HIGH | MNL1 | Muhammad Syafiq |
Start Date: 2025-04-10 08:00 End Date: 2025-04-10 12:00 Scope of work: Scope of Work #1: Unknown Dispatch request is for Thu Apr 10 @ 8am LT SGT, RMA should be delivered to site on the previous working day. Retrieve RMA on site and locate #Device: mnl1-ts022. #Device location: Suite L5M01CAGE01 Row 2 Rack 09 Rack Position 13. Work with Meta to troubleshoot faulty PSU-1 module. Meta reference number: nwt20374297 The inbound logistics reference number for this RMA is "00052833" |