| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009636 | Meta | Australia | 2025-04-09 07:38:00 | LOW | SYD3 | Muhammad Syafiq |
Start Date: 2025-04-15 14:00 End Date: 2025-04-15 17:00 Scope of work: Scope of Work #1: Troubleshoot Network Equipment Requesting smart hands to investigate connection between gsw04.syd3:Ethernet19/1 and msw1an.50.syd3:HundredGigE0/0/0/3, as we're getting no RX power into gsw04. suspect possible cabling/optics issue. |
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| SFR-00009635 | Meta | Australia | 2025-04-09 07:29:00 | HIGH | SYD2 | Muhammad Syafiq |
Start Date: 2025-04-09 10:00 End Date: 2025-04-09 12:00 Scope of work: Scope of Work #1: Troubleshoot Network Equipment Requesting SH to dispatch to reseat CB0 on pr01.syd2 in attempts to restore. Usually a reseat of the CB0 module will restore and clear alarm. |
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| SFR-00009634 | Meta | Hong Kong | 2025-04-08 16:48:00 | LOW | HKG7 | Nabil |
Requestor Name and Contact: Wilfrid Wong @+65 8380 5512 Scope Of Work: Kindly reach out to Requestor before starting any work Wilfrid Wong @+65 8380 5512 1. Two ODF has been delivered to HKG7 for SJC2 project. It should be installed at Meta’s cage 1F at Rack 501 and 502. 2. SH to assist with the racks installation. Rack 501 & 502, position: RU45 |
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| SFR-00009633 | Meta | Australia | 2025-04-08 16:25:00 | LOW | SYD3 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH required to check below span as Interface Flapped and getting low rx on gsw02.syd3:Ethernet17/1 gsw02.syd3:Ethernet17/1-msw1ap.50.syd3:HundredGigE0/0/0/1 Preliminary Troubleshooting Steps : SH must : 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ================================================================= name = gsw02.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 01 rack_position = 36 serial_number = JPE21102403 asset_tag = 6117029 model_obj.make = Arista Networks model_obj.model = DCS-7280CR3MK-32D4S gsw02.syd3 =================================================================== name = msw1ap.50.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 04 rack_position = 42 serial_number = FOC2625P8GQ asset_tag = 10532642 model_obj.make = Cisco model_obj.model = 8201 msw1ap.50.syd3 Meta reference number: nwt20416971 |
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| SFR-00009632 | Meta | Hong Kong | 2025-04-08 14:57:00 | LOW | HKG1 | Syima | [FX1160912] [MEDIUM]nwt20416786 - [HKG1] SmartHands Request | |
| SFR-00009631 | Meta | Philippines | 2025-04-08 14:50:00 | LOW | MNL1 | Syima | [FX1160909] [MEDIUM]nwt20416760 - [MNL1] SmartHands Request | |
| SFR-00009630 | Meta | Singapore | 2025-04-08 14:34:00 | HIGH | SIN2 | Syima | MTEA Ref# T220477238 | Loc: SIN2 - 08 Apr Verify the connections from router to PP | |
| SFR-00009629 | Meta | Singapore | 2025-04-08 14:04:00 | LOW | SIN10 | Syima | [FX1160709] [HIGH]nwt20416598 - [SIN10] SmartHands Request | |
| SFR-00009628 | Meta | Singapore | 2025-04-08 13:59:00 | LOW | SIN2 | Syima | [FX1160708] [HIGH]nwt20416587 - [SIN2] SmartHands Request | |
| SFR-00009627 | Meta | Philippines | 2025-04-08 12:44:00 | LOW | MNL3 | Syima | META Ref#T220359824 | Loc: MNL3 - 14 Apr Replacement of defective PDU |