| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009606 | Meta | Hong Kong | 2025-04-03 18:06:00 | HIGH | HKG4 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit DAC reseat and server hard power cycle. name = fnedge726.01.hkg4.facebook.com serial_number = SGH212W6C6 asset_id = 316339119 asset_tag = 10201301 suite = HK1.18.001000 row = 5 rack = 03 rack_position = 32 datacenter_obj.description = HK1 Equinix datacenter_obj.street1 = Unit 2702, 27/F, Goodman Global Gateway datacenter_obj.street2 = 168 Yeung Uk Road datacenter_obj.city = Tsuen Wan datacenter_obj.state = datacenter_obj.zip_code = UNKNOWN datacenter_obj.country = HK datacenter_obj.phone = +18663784649 Meta reference number: nwt20374637 |
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| SFR-00009605 | Meta | Singapore | 2025-04-03 11:38:00 | HIGH | SIN6 | Muhammad Syafiq |
Scope Of Work: Kindly reach out to Requestor before starting any work Kin Hoe Wong @+65 8198 2503 Insert 100G-QSFP-LR4 to pr04.sin6:et-1/0/8 Check the fiber connection between pr04.sin6:et-1/0/8 PPP:0611:1359365 Require to bring along optical power meter and label printer machine |
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| SFR-00009604 | Meta | Singapore | 2025-04-03 10:16:00 | HIGH | SIN10 | Muhammad Syafiq |
Start Date: 2025-04-04 09:00 End Date: 2025-04-04 17:00 |
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| SFR-00009603 | Meta | Taiwan | 2025-04-02 15:45:00 | HIGH | TPE1 | Anis |
Scope Of Work: Kindly reach out to Requestor before starting any work Dylan Tian @+65 8690 6959. Assist to check pre-cabling for; pr01.tpe1:et-1/0/21 Meta Patch Panel / Port: suite(IDC160-FB), cabinet number(603), patch panel(6:603:44:02:C), ports(3) |
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| SFR-00009602 | Meta | Malaysia | 2025-04-02 15:42:00 | LOW | SIN9 | Anis |
Date: 7th April Time: 10am Site: SIN9 Sow: Escort pick up according to the Bom. |
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| SFR-00009601 | Meta | Philippines | 2025-04-02 13:15:00 | LOW | MNL1 & SGL1 | Muhammad Syafiq |
SGL1 - 4th April 2025 MNL1 - 7th April 2025 SOW SGL1 Smarthand 1 - Insert 16 x CDW4 100G SFPs 2 - Lay 16 Cables from ROUTER to OPTICAL 3 - Loopback test if needed 4 - Label the cables MNL1 Smarthand 1 - Insert 16 x CDW4 100G SFPs 2 - Lay 16 Cables from ROUTER to OPTICAL 3 - Loopback test if needed 4 - Label the cables |
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| SFR-00009600 | Meta | Singapore | 2025-04-02 12:44:00 | HIGH | T219900916 | Muhammad Syafiq | SOW: OOBHR Circuit migration-SIN1 | |
| SFR-00009599 | Meta | Singapore | 2025-04-02 11:00:00 | HIGH | SIN2 | Muhammad Syafiq |
Site Name : [SIN2] Cage : [F5SC01] Date : [2025-04-03] Time : [10:00 AM] Timezone : [SGT] SOW: Before proceeding with activity, please contact engineer See, +65 81390726 1) SH to collect power cables from Colo under RITM0496538 - REQ0483812 2) SH to relocate device power cable in Goalpost/IDF racks to either R410 or R510 |
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| SFR-00009598 | Meta | Singapore | 2025-04-02 10:46:00 | HIGH | SIN10 | Muhammad Syafiq |
Start Date: 2025-04-03 09:00 End Date: 2025-04-03 17:00 |
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| SFR-00009597 | Meta | Philippines | 2025-04-02 10:30:00 | LOW | MNL1 | Muhammad Syafiq |
Start Date: 2025-04-07 10:00 End Date: 2025-04-07 12:00 |