| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009586 | Meta | South Korea | 2025-03-29 23:51:00 | LOW | SSN1 | Syima | ||
| SFR-00009585 | Meta | New Zealand | 2025-03-29 23:49:00 | LOW | AKL1 | Syima |
Start Date: 2025-04-01 09:00 End Date: 2025-04-01 17:00 |
|
| SFR-00009584 | Meta | Philippines | 2025-03-29 14:58:00 | LOW | MNL1 | Nabil |
Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH to clean/swap the fiber between mnl1-ts002:1/1 ap-ph-mnl1-10-1:71-6 Please prepare spare fiber and fiber cleaner mnl1-ts002 location suite = L5M01CAGE01 row = 1 rack = 10 rack_position = 13 ap-ph-mnl1-10-1 location suite = L5M01CAGE01 row = 1 rack = 10 rack_position = 20 Meta reference number: nwt20320569 |
|
| SFR-00009582 | Meta | Malaysia | 2025-03-29 00:24:00 | LOW | KUL2 | Syima | Date and Time (Site Local Time): 2025-04-01 9:30 AM | |
| SFR-00009583 | Meta | Philippines | 2025-03-28 23:33:00 | LOW | SGL1 | Syima | ||
| SFR-00009581 | Meta | Singapore | 2025-03-28 15:30:00 | LOW | SIN6 | Syima |
Start Date: 2025-03-31 09:00 End Date: 2025-03-31 17:00 |
|
| SFR-00009580 | Meta | Philippines | 2025-03-28 09:10:00 | LOW | MNL1 | Nabil |
etails of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown SH should call us on +16503087200 and press option 1 before the activity and mention Meta ref ticket so that we can troubleshoot together: SH is to collect RMA and be standby to replace PEM 0 after remote support confirmation Meta reference number: nwt20236852 The inbound logistics reference number for this RMA is "00051551 " |
|
| SFR-00009579 | Meta | Malaysia | 2025-03-28 08:14:00 | LOW | KUL2 | Nabil | ||
| SFR-00009578 | Meta | Singapore | 2025-03-27 16:50:00 | HIGH | SIN6 | Muhammad Syafiq |
Start Date: 2025-03-28 09:00 End Date: 2025-03-28 17:00 |
|
| SFR-00009577 | Meta | Singapore | 2025-03-27 14:05:00 | HIGH | SIN10 | Anis |