| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009537 | Meta | Hong Kong | 2025-03-16 16:41:00 | LOW | HKG1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity. ===== Troubleshoot circuit bb01.hkg1:et-1/0/12-bb04.hkg1:et-1/0/2 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ===== name = bb01.hkg1.tfbnw.net serial_number = EQ783 asset_tag = 2770202 suite = 2202B row = 1 rack = 07 rack_position = 02 --- name = bb04.hkg1.tfbnw.net serial_number = DE543 asset_tag = 2466271 suite = 2202B row = 2 rack = 04 rack_position = 02 Meta reference number: nwt20219509 |
|
| SFR-00009536 | Meta | Australia | 2025-03-15 13:48:00 | LOW | SYD3 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Dear Team, It is very important that SH should call us on +16503087200 and press option 1 before the activity and mention FB ticket nwt20213796 so that we can troubleshoot together: Problem: Low optic in interfaces of gsw02.syd3:Ethernet32/1-msw1aa.50.syd3:HundredGigE0/0/0/1 SH To Do: 1. Check the span, Clean the fiber and all physical connections (ie bulkheads) in the span between devices. 2. Reseat the optics. 3. Measure the TX/RX light levels at the network device port, patch, and demarc. 4. Swap the optics/sfp if required. Spares are in our storage cabinet (if required). 5. Share the picture of the faulty SFP. Device Details 1: name = gsw02.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 01 rack_position = 36 serial_number = JPE21102403 asset_tag = 6117029 make = Arista Networks model = DCS-7280CR3MK-32D4S status = IN_USE Device Details 2: name = msw1aa.50.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 3 rack = 03 rack_position = 42 serial_number = FOC2626PRPA asset_tag = 12697184 make = Cisco model = 8201 status = IN_USE Meta reference number: nwt20213796 |
|
| SFR-00009535 | Meta | Malaysia | 2025-03-15 12:10:00 | LOW | KUL2 | Nabil |
SOW: Before proceeding with activity, please contact engineer Sriram, 65 8869 1462 1. SH need to check down interface on below link ['msw1aw.02.kul2:HundredGigE0/0/0/2 psw03.kul2'] |
|
| SFR-00009534 | Meta | New Zealand | 2025-03-15 10:00:00 | LOW | AKL2 | Zul |
Start Date: 17 Mar 2025 End Date: 17 Mar 2025 Time: 03:00pm local time Requestor: See |
|
| SFR-00009533 | Meta | Taiwan | 2025-03-14 23:11:00 | LOW | TPE1 | Syima |
Start Date: 2025-03-18 09:00 End Date: 2025-03-18 12:00 |
|
| SFR-00009532 | Meta | Singapore | 2025-03-14 11:34:00 | LOW | XSP1 | Nabil | ||
| SFR-00009531 | Meta | Singapore | 2025-03-14 10:47:00 | LOW | SIN10 | Nabil |
Start Date: 2025-03-18 09:00 End Date: 2025-03-18 17:00 Details of Request: Before starting any onsite activity, the attending engineer should call ARVATO on 65 81116582 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General to guide driver to location to inbound goods |
|
| SFR-00009530 | Meta | Malaysia | 2025-03-14 08:23:00 | LOW | KUL3 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt20190806 so that we can troubleshoot together. Issue: A1-A2 Temperature sensors temperature co related intermittently. SH has to : 1) Check the temperature for below PDU's 2) share the picture of sensors 3) Measure the temperatures near sensors A2 any hot air leak 4) clear the environmental blocks , increase inlet cold air 5) If required reset or swap the sensor cable according to Meta Engineer instructions name = pdu01a.204.kul3.tfbnw.net datacenter = kul3 suite = 1-002 row = 2 rack = 04 rack_position = serial_number = ANAR0003168 asset_tag = 8649451 make = Servertech model = STV-FB636A-532P6 status = IN_USE fb_part_number = 14-000318 date_deployed = 2022-08-09 21:25:21 date_maintenance_status_updated = 2024-09-16 07:21:08 Meta reference number: nwt20190806 |
|
| SFR-00009529 | Meta | Singapore | 2025-03-14 05:13:00 | LOW | SIN2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Reseat the PSU 2 and validate Meta reference number: nwt19936405 |
|
| SFR-00009528 | Meta | Singapore | 2025-03-13 16:06:00 | HIGH | SIN11 | Syima |
Start Date: 2025-03-14 14:00 End Date: 2025-03-14 16:00 |