| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009527 | Meta | Malaysia | 2025-03-13 15:49:00 | HIGH | KUL2 | Syima |
Site:KUL2 Date:14 March 2025 Task: T217270142 Time 10:00 am SoW: Standby for cluster rebalancing provision. |
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| SFR-00009526 | Meta | Singapore | 2025-03-13 14:53:00 | LOW | SIN11 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt20190751 so that we can troubleshoot together. Issue: PEM 0 went down SH has to : 1) Check the PEM0 LED status and Cable 2) According to Meta Engineer instructions verify the PSU 3) Verify the power card any loose connection 4) Share the picture of the PEM4 5) Verify if there is any bent pin on the chassis when PEM is housed. An issue on the PEM slot could cause a Power issue. name = dcnsw08.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 2 rack = 08 rack_position = 42 serial_number = NX0218410138 asset_tag = 2769815 make = Juniper Networks model = EX3400-48T status = IN_USE fb_part_number = 20-002050 date_deployed = 2023-02-03 17:31:45 Meta reference number: nwt20190751 |
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| SFR-00009525 | Meta | Philippines | 2025-03-13 14:22:00 | LOW | MNL1 | Nabil |
Start Date: 2025-03-14 10:00 End Date: 2025-03-14 12:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Dear Team, It is very important that SH should call us on +16503087200 and press option 1 before the activity and mention FB ticket nwt19412488 so that we can troubleshoot together: SH To Do: 1. Collect the new part of Fan tray #3. RMA ID: 803871657 Serial Number: DCH2649RC7P Tracking Number: 159969520 2. Please provide a picture of the rear part of the device. 3. Wait for the for further instructions of IPBB engr before replacing fan tray #3. Device Details 1: ================= name = msw1av.02.mnl1.tfbnw.net datacenter = mnl1 suite = L5M01CAGE01 row = 5 rack = 15 rack_position = 42 serial_number = FOC2645P311 asset_tag = 12702406 make = Cisco model = 8201 status = IN_USE Meta reference number: nwt19412488 |
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| SFR-00009524 | Meta | Singapore | 2025-03-13 14:12:00 | LOW | SIN10 | Zul |
Start Date: 14 Mar 2025 End Date: 14 Mar 2025 Time: 10:00am SGT |
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| SFR-00009522 | Vetas | Malaysia | 2025-03-13 01:56:00 | LOW | AIMS | Syima | To connect 4x XCs for PCCWG at AIMS | |
| SFR-00009521 | Meta | Singapore | 2025-03-12 23:39:00 | HIGH | SIN6 | Syima | ||
| SFR-00009523 | Meta | Taiwan | 2025-03-12 22:25:00 | HIGH | TPE1 | Syima |
Start Date: 2025-03-13 09:00 End Date: 2025-03-13 17:00 |
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| SFR-00009520 | Meta | Singapore | 2025-03-12 14:38:00 | LOW | XSP1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Smart Hands to pick up this package (see attached image) and hand it over to Rahi ZPE/Wesco courier. S/N 131822318. After handing over the package to courier, please take photos for verification and send it via WhatsApp to requestor at +65 8202 2269. Meta reference number: nwt20070532 |
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| SFR-00009519 | Meta | Singapore | 2025-03-12 08:02:00 | HIGH | SIN11 | Nabil | ||
| SFR-00009518 | Meta | Malaysia | 2025-03-11 10:47:00 | LOW | KUL3 | Muhammad Syafiq |
Start Date: 14 Mar 2025 End Date: 14 Mar 2025 Time: 10:00am local time Requestor: Stephen SOW: Before proceeding with activity, please contact engineer Stephen, +65 8157 3837 To move 4 racks from cage 1-002 to cage 1-202. |