| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009477 | Meta | Hong Kong | 2025-03-05 19:29:00 | HIGH | HKG1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Collect Cisco fan tray from shipping area. Call hotline for inbound number. Meta reference number: nwt20051610 The inbound logistics reference number for this RMA is "RITM2919940" |
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| SFR-00009476 | Meta | Taiwan | 2025-03-05 19:03:00 | HIGH | TPE1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Can you please reseat PSU 1 name = fnedge945.01.tpe1.facebook.com serial_number = SGH422LYNQ asset_tag = 11387402 asset_id = 324696755 suite = IDC160-FB row = 2 rack = 08 rack_position = 26 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW Meta reference number: nwt20084965 |
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| SFR-00009475 | Meta | Australia | 2025-03-05 18:18:00 | LOW | SYD2 | Nabil |
Scope of work: Scope of Work #1: Troubleshoot Network Equipment The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity. ===== Need to troubleshoot the circuit at pr04.syd2:et-1/0/19. PPP:0427:1216421 (SY4:02:060200:0427:RU44:5A:01-12) 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ===== name = pr04.syd2.tfbnw.net serial_number = DM385 asset_tag = 2770640 suite = SY4:02:060200 row = 4 rack = 03 rack_position = 01 Meta reference number: nwt20026063 |
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| SFR-00009474 | Meta | Singapore | 2025-03-05 17:11:00 | LOW | T217019654 | Nabil |
SOW: Before proceeding with activity, please contact engineer Domingo, +6597814274 1 - Insert 8 x XDR4 (FR1) 100G SFPs 2 - Lay 16 Cables from ROUTER to ODF 3 - Loopback test if needed 4 - Label the cables. 5 - See the attached port mapping. |
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| SFR-00009473 | Meta | Philippines | 2025-03-05 15:39:00 | LOW | MNL1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 and press option 1 before the activity and mention Meta ref ticket so that we can troubleshoot together: SH is to check pr02.mnl1:et-1/0/28:0 1. Check the span, Clean the fiber and all physical connections (ie bulkheads) in the span between devices 2. Reseat the optics 3. Measure the TX/RX light levels at the router port, patch, and demarcation 4. Provide loop to find the segment where the errors are increasing 5. Swap the optics/sfp if required. Spares are in our storage cabinet (if required) 6. Share the picture of the faulty SFP link Meta reference number: nwt20063744 |
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| SFR-00009472 | Meta | Taiwan | 2025-03-05 12:55:00 | HIGH | TPE1 | Syima |
Start Date: 2025-03-06 09:00 End Date: 2025-03-06 10:00 |
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| SFR-00009471 | Meta | Hong Kong | 2025-03-04 21:46:00 | HIGH | HKG1 | Nabil |
tart Date: 2025-03-05 10:00 End Date: 2025-03-05 11:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH is to Check the span, clean the fiber and all physical connections in the span between devices - Reseat the optics - Measure the TX/RX light levels at the router port, patch, - If necessary provide loop to find the segment where the fault is - Swap the optics if required. Spares are in our storage cabinet. =============================================================== name = psw03.hkg1.tfbnw.net datacenter = hkg1 suite = 2203B row = 7 rack = 07 rack_position = 03 serial_number = FGN231505NA asset_tag = DI01068 make = Arista Networks model = DCS-7280DR3AK-54-F ================================================= name = msw1al.02.hkg1.tfbnw.net datacenter = hkg1 suite = 2203B row = 8 rack = 22 rack_position = 42 serial_number = FOC2536N3LH asset_tag = 10196971 make = Cisco model = 8201 ======================================================= psw03.hkg1:Ethernet3/1 msw1al.02.hkg1:HundredGigE0/0/0/6 Meta reference number: nwt20070034 |
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| SFR-00009470 | Other | Singapore | 2025-03-04 17:51:00 | LOW | Zul |
Request from EURUS Schedule: 06-Feb-2025, 02:00 AM or 07-Feb-2025, 02:00 AM Local Time. |
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| SFR-00009469 | Meta | Hong Kong | 2025-03-04 16:37:00 | HIGH | HKG4 | Zul |
Start Date: 2025-03-07 03:00 End Date: 2025-03-07 05:00 |
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| SFR-00009468 | Meta | Hong Kong | 2025-03-04 15:04:00 | LOW | HKG4 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity and refer to ou rnwt20038985 SH to collect RMA's from inbound and call out hotline for replacement guidelines. Meta reference number: nwt20038985 The inbound logistics reference number for this RMA is Please acknowledge this request and update the smart hands details Thank you for your attention on this case and you may contact us for any further clarification. |