| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009457 | Meta | Singapore | 2025-03-03 11:04:00 | HIGH | SIN10 | Muhammad Syafiq |
Start Date: 04 Mar 2025 End Date: 04 Mar 2025 Time: 11:00am-02:00pm local time Requestor: Nadhirah SOW: Before proceeding with activity, please contact engineer Nadhirah +6586611106 |
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| SFR-00009456 | Meta | Singapore | 2025-03-02 12:00:00 | HIGH | SIN1 | Anis |
PR Augment 3 March 2025 |
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| SFR-00009455 | Meta | Philippines | 2025-03-01 03:33:00 | LOW | MNL3 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Can you reseat both PSUs Meta reference number: nwt20038430 |
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| SFR-00009454 | Meta | Singapore | 2025-02-28 17:09:00 | LOW | SIN11 | Anis | ||
| SFR-00009453 | Meta | Singapore | 2025-02-28 16:43:00 | LOW | SIN3 | Anis |
Site: SIN3 Date: 3rd March 2025 Time: 0900am |
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| SFR-00009452 | Meta | Hong Kong | 2025-02-28 16:29:00 | LOW | HKG1 | Anis |
Start Date: 2025-03-03 10:00 End Date: 2025-03-03 12:00 |
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| SFR-00009451 | Meta | Singapore | 2025-02-28 14:57:00 | LOW | SIN6 | Nabil |
SOW: Before proceeding with activity, please contact engineer Kin Hoe, +65 8198 2503 SH to insert 100G QSFP LR4 to pr04.sin6:et-2/0/8 Connect/ check connection of pr04.sin6:et-2/0/8 to pp611u31a:f/1/a/2, bring along power meter Location: Suite SG3:04:020410 Cabinet 611 |
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| SFR-00009450 | Meta | Singapore | 2025-02-28 08:47:00 | LOW | XSP1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt20031927 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) 5. Measure the TX/RX light levels at the router port, patch, and demarcation Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. Locations: name = oobca01.xsp1.tfbnw.net serial_number = TW3718110422 asset_tag = 5088014 suite = F5SC01 row = 5 rack = 10 rack_position = 32 make = Juniper Networks model = EX4300-32F name = oobcs13.xsp1.tfbnw.net serial_number = 131822318 asset_tag = 5267578 suite = F5SC01 row = 4 rack = 08 rack_position = 40 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP Meta reference number: nwt20031927 |
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| SFR-00009449 | Meta | Australia | 2025-02-28 08:12:00 | HIGH | SYD2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt19989208 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) 5. Measure the TX/RX light levels at the router port, patch, and demarcation Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. name = asw02.syd2.tfbnw.net serial_number = TMO21472109 asset_tag = 11918435 suite = SY4:02:060200 row = 4 rack = 06 rack_position = 01 make = Arista Networks model = DCS-7504R-BND-D datacenter = syd2 fb_part_number = 30-000015 Meta reference number: nwt19989208 |
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| SFR-00009448 | Meta | Singapore | 2025-02-28 04:35:00 | LOW | XSP1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt20029892 1. Device is offline and may need to be rebooted. 2. Once at device confirm with Meta tech on next steps. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. oobcs13.xsp1 serial_number = 131822318 asset_tag = 5267578 suite = F5SC01 row = 4 rack = 08 rack_position = 40 Meta reference number: nwt20029892 |