| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009371 | Meta | Hong Kong | 2025-02-10 15:36:00 | LOW | HKG4 | Syima |
Start Date: 12 Feb 2025 End Date: 12 Feb 2025 Time: 10:00am-02:00pm local time |
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| SFR-00009369 | Meta | Malaysia | 2025-02-10 14:46:00 | LOW | SIN9 | Nabil | ||
| SFR-00009370 | Meta | Malaysia | 2025-02-10 14:45:00 | LOW | KUL2 | Zul |
Start Date: 2025-02-12 10:01 End Date: 2025-02-12 11:00 |
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| SFR-00009368 | Meta | Philippines | 2025-02-10 10:06:00 | LOW | MNL3 | Zul |
Start Date: 2025-02-11 09:00 End Date: 2025-02-11 17:00 |
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| SFR-00009367 | Meta | New Zealand | 2025-02-10 02:57:00 | HIGH | AKL1 | Syima | ||
| SFR-00009366 | Meta | Philippines | 2025-02-09 13:41:00 | HIGH | MNL1 | Nabil |
Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 and press option 1 before the activity and mention Meta ref ticket so that we can troubleshoot together: SH is to check msw1av.02.mnl1.tfbnw.net physical status of the device and report it to SH 1. Check the span, Clean the fiber and all physical connections (ie bulkheads) in the span between devices 2. Reseat the optics 3. Measure the TX/RX light levels at the router port, patch, and demarcation 4. Provide loop to find the segment where the errors are increasing 5. Swap the optics/sfp if required. Spares are in our storage cabinet (if required) 6. Share the picture of the faulty SFP link name = msw1av.02.mnl1.tfbnw.net datacenter = mnl1 suite = L5M01CAGE01 row = 5 rack = 15 rack_position = 42 serial_number = FOC2645P311 asset_tag = 12702406 make = Cisco Meta reference number: nwt19846001 |
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| SFR-00009365 | Meta | Singapore | 2025-02-09 07:46:00 | LOW | XSP1 | Nabil |
SITE: XSP1 Start Date: 2025-02-10 12:00 End Date: 2025-02-10 14:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt19845465 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) 5. Measure the TX/RX light levels at the router port, patch, and demarcation Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. Location: name = dcncs05.xsp1.tfbnw.net serial_number = 131542318 asset_tag = 5267550 suite = F5SC01 row = 3 rack = 01 rack_position = 40 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP Meta reference number: nwt19845465 |
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| SFR-00009364 | Meta | Australia | 2025-02-09 05:01:00 | LOW | SYD3 | Nabil |
SITE: SYD3 Start Date: 2025-02-13 08:00 End Date: 2025-02-13 12:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt19844878 Investigate cable connection between gsw02.syd3:Ethernet8/1 msw1ay.50.syd3:HundredGigE0/0/0/1 1. Locate both devices. 2. Once Meta tech is ready to move forward investigate cabling between the two devices and their correlating ports. 3. Reseat cables if necessary/ Replace cables if necessary 4. Work with Meta tech to confirm next steps. name = gsw02.syd3.tfbnw.net serial_number = JPE21102403 asset_tag = 6117029 suite = 2X row = 4 rack = 01 rack_position = 36 name = msw1ay.50.syd3.tfbnw.net serial_number = FOC2536N3LL asset_tag = 12697460 suite = 2X row = 4 rack = 13 rack_position = 42 Meta reference number: nwt19844878 |
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| SFR-00009363 | Meta | Singapore | 2025-02-07 22:24:00 | LOW | SIN11 | Anis |
Start Date: 2025-02-10 09:00 End Date: 2025-02-10 10:00 |
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| SFR-00009362 | Meta | Hong Kong | 2025-02-07 18:07:00 | LOW | HKG4 | Anis |
Date : [2025-02-10] Time : [9:00 AM] Timezone : [HKT] |