| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009312 | Meta | Singapore | 2025-01-30 08:01:00 | HIGH | SIN6 | Muhammad Syafiq |
Start Date: 2025-01-31 09:00 End Date: 2025-01-31 17:00 |
|
| SFR-00009311 | Meta | Singapore | 2025-01-30 07:54:00 | LOW | SIN1 | Muhammad Syafiq |
Start Date: 2025-02-03 08:00 End Date: 2025-02-03 10:00 |
|
| SFR-00009310 | Meta | New Zealand | 2025-01-29 22:56:00 | LOW | AKL1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Hi Team, Could you please turn off the server, unplug the PSUs, wait 5 minutes, reseat the DAC cable on both ends, plug the PSUs back in and turn the server back on. name = fnedge199.01.akl1.facebook.com serial_number = SGH428FZSV asset_tag = 11386988 asset_id = 325170510 suite = ATCL3-CAGE3 row = 2 rack = 03 rack_position = 20 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = AKL1 datacenter_obj.street1 = 31 Airedale St datacenter_obj.street2 = Spark datacenter_obj.city = Auckland datacenter_obj.state = Au datacenter_obj.zip_code = 1010 datacenter_obj.country = NZ Meta reference number: nwt19743483 |
|
| SFR-00009309 | Meta | Taiwan | 2025-01-29 20:41:00 | LOW | TPE5 | Nabil | ||
| SFR-00009308 | Meta | Singapore | 2025-01-29 16:32:00 | HIGH | SIN1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment call ENS on +1 650 308 7200 Option 1 use Meta reference # nwt19708968 and check/clean/replace fiber/optics and place loops as instructed by the engineer between bb03.sin1:et-1/0/21 and sin1-ts021:1/17 Device details: name = bb03.sin1.tfbnw.net datacenter = sin1 suite = 7A:00100 row = 1 rack = 04 rack_position = 01 serial_number = DQ563 asset_tag = 2762123 make = Juniper Networks model = PTX10008-PREMIUM name = sin1-ts021.tfbnw.net datacenter = sin1 suite = 7A:00100 row = 2 rack = 02 rack_position = 11 serial_number = M9909F84 asset_tag = EJ12296 make = Ciena model = K86-C049-900 Meta reference number: nwt19708968 |
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| SFR-00008308 | Meta | Australia | 2025-01-29 06:33:00 | HIGH | SYD3 | Muhammad Syafiq |
Start Date: 2025-01-30 09:00 End Date: 2025-01-30 17:00 |
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| SFR-00009307 | Meta | Australia | 2025-01-29 03:09:00 | LOW | SYD2 | Muhammad Syafiq |
Start Date: 2025-01-31 14:00 End Date: 2025-01-31 16:00 |
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| SFR-00009306 | Meta | Malaysia | 2025-01-28 23:01:00 | LOW | KUL3 | Anis | ||
| SFR-00009305 | Meta | Singapore | 2025-01-28 17:00:00 | LOW | SIN1 | Anis |
Start Date: 2025-01-31 10:00 End Date: 2025-01-31 12:00 |
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| SFR-00009304 | Meta | Malaysia | 2025-01-28 10:14:00 | HIGH | KUL3 | Muhammad Syafiq |
Start Date: 29 Jan 2025 End Date: 29 Jan 2025 Time: 09:00am-05:00pm local time Requestor: Vincenz, +63 9178585323 SOW: Before proceeding with activity, please contact engineer Vincenz, +63 9178585323 -SH to refer to the attached file kul3_mesh_SH.xlsx. -Claim the package, this contains all required materials: Order # 3511519 / Shreq # 404298 - Delivered on 27 Jan 2025 Inbound: SRF920237 1. Prelay from OLD_A to NEW_Z. Leave hanging first. 2. On our go signal, disconnect existing cable OLD_A OLD_Z. 3. Patch the new prelaid cables OLD_A NEW_Z. We'll confirm if the links went up. 4. Print/attach updated cable labels. |