| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009303 | Meta | Malaysia | 2025-01-28 10:11:00 | HIGH | KUL2 | Muhammad Syafiq |
Start Date: 29 Jan 2025 End Date: 29 Jan 2025 Time: 09:00am-05:00pm local time Requestor: Vincenz, +63 9178585323 SOW: Before proceeding with activity, please contact engineer Vincenz, +63 9178585323 -SH to refer to the attached file kul2_mesh_SH.xlsx. -Claim the package, this contains all required materials: Order # 3511518 / Shreq # 404296 - Delivered on 27 Jan 2025 Inbound: SR-040817 1. Prelay from OLD_A to NEW_Z. Leave hanging first. 2. On our go signal, disconnect existing cable OLD_A OLD_Z. 3. Patch the new prelaid cables OLD_A NEW_Z. We'll confirm if the links went up. 4. Print/attach updated cable labels. |
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| SFR-00009302 | Meta | Singapore | 2025-01-27 23:09:00 | HIGH | SIN1 | Anis |
Start Date: 2025-01-28 09:00 End Date: 2025-01-28 17:00 |
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| SFR-00009301 | Meta | Singapore | 2025-01-27 22:50:00 | HIGH | SIN1 | Anis |
Start Date: 2025-01-28 09:00 End Date: 2025-01-28 17:00 |
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| SFR-00009300 | Meta | Philippines | 2025-01-27 16:10:00 | HIGH | ap-ph-prin | Anis |
Start Date: 2025-01-28 10:00 End Date: 2025-01-28 17:00 |
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| SFR-00009299 | Meta | Singapore | 2025-01-27 12:31:00 | HIGH | SIN6 | Muhammad Syafiq |
Start Date: 28 Jan 2025 End Date: 28 Jan 2025 Time: 10:00am-02:00pm local time Requestor: See, +65 81390726 SOW: Before proceeding with activity, please contact engineer See, +65 81390726. SH to asssist with power restripe for psw01.sin6 and psw02.sin6 Update power cable labelling for psw01.sin6 and psw02.sin6 |
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| SFR-00009298 | Meta | Hong Kong | 2025-01-27 11:48:00 | HIGH | HKG5 | Muhammad Syafiq |
Start Date: 2025-01-28 09:00 End Date: 2025-01-28 10:00 |
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| SFR-00009297 | Meta | Australia | 2025-01-27 09:41:00 | LOW | SYD2 | Muhammad Syafiq |
Start Date: 31 Jan 2025 End Date: 31 Jan 2025 Time: 12:00pm-06:00pm local time Requestor: Dylan, +65 86906959 SOW: Before proceeding with activity, please contact engineer Dylan, +65 86906959 Please re-assign SH: Cedric Marot Continue troubleshooting for pr03.syd2:et-0/0/17 >> SY4:02:060200:0327:RU44-45:04:B.11,12, related to T21325397. |
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| SFR-00009296 | Meta | Singapore | 2025-01-27 07:19:00 | HIGH | SIN11 | Muhammad Syafiq |
Start Date: 2025-01-28 09:00 End Date: 2025-01-28 17:00 |
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| SFR-00009295 | Meta | Singapore | 2025-01-25 15:34:00 | LOW | SIN2 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment To reseat the PSU LOCATION DETAILS RACK LOCATION: ================================================================ name = fnedge153.02.sin2.facebook.com os = EdgeOS 1726056711 datacenter = sin2 serial_number = SGH408HSD3 asset_id = 324209466 asset_tag = 11380590 parent_asset_tag = 11386078 cluster_obj.type = POP suite = F5SC01 cluster_rack = ai row = 6 rack = 09 rack_position = 26 status = IN_USE maintenance_status = NONE model = DL380G10PLUS_ICX_TRAFFIC ================================================================ ADDRESS: ================================================================ datacenter_obj.street1 = No. 2 Tai Seng Avenue datacenter_obj.street2 = Kusu Pte Ltd C/O Global Switch, Suite 2C datacenter_obj.city = Singapore datacenter_obj.zip_code = 534408 datacenter_obj.country = SG model_obj.description = SERVER, HP, GEN10 PLUS, 256GB, POP, FNA, SAMSUNG SERVER, AVL, AC POWER |
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| SFR-00009294 | Meta | Singapore | 2025-01-25 01:25:00 | LOW | SIN11 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Technician to check the power supply/power cable for the server located in SG5:06:020400, Row 6, Rack 05, Position 26. Currently PSU-1 is showing failed/disconnected. |