| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00009293 | Meta | Philippines | 2025-01-25 00:10:00 | LOW | ap-ph-prin | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please set up a SH request to have field tech to site, ap-ph-prin, to clear up loss from the faceplate on the SRA 1-3. Please have tech call in as traffic must be drained first. Assigned tech will need a fiber cleaning kit, fiber scope, OTDR, and a variety of different lengths fiber jumper, as fiber may need to be replaced. |
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| SFR-00009292 | Meta | Malaysia | 2025-01-24 19:06:00 | LOW | KUL3 | Nabil |
Scope of work: Scope of Work #1: Audit RISC Audit Hi Team, Need to do some troubleshooting, neither eth0 or oob mac are being learned by the switch Take visuals of the server, reseat DAC, ILO cable, hard power cycle name = gedge717.50.kul3.facebook.com serial_number = SGH323YRPF asset_tag = 11381787 asset_id = 322121379 suite = 1-202 row = 1 rack = 13 rack_position = 16 make = HP model = DL380G10PLUS_ICX_CG datacenter_obj.description = Not Provided datacenter_obj.street1 = Klang Valley Data Centre, TM IT COMPLEX datacenter_obj.street2 = Lingkaran Teknokrat Timur, Cyber 4 datacenter_obj.city = Cyberjaya datacenter_obj.state = datacenter_obj.zip_code = 63000 datacenter_obj.country = MY |
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| SFR-00009291 | Meta | Philippines | 2025-01-24 16:17:00 | LOW | MNL1 | Syima |
Site: MNL1 Date: Monday, 27 Jan 2025 Time: 10:00 AM Manila Local Time Activity type: adhoc |
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| SFR-00009289 | Meta | Hong Kong | 2025-01-24 13:32:00 | LOW | HKG4 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General 1. Smart Hands to enter the site and locate the 2 packages. Packages are labeled with "Box 1/2" and "Box 2/2", as well as Outbound Reference "1-242460350594". 2. Smart Hand to print the New Return Label (please see attached) and paste it over the 2 packages. 3. Smart Hand to place the 2 packages at the outbound area. 4. Smart Hand to take clear, visible photos of package during handover for verification, and to send them to requestor at +65 8202 2269 |
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| SFR-00009288 | Meta | Singapore | 2025-01-24 13:54:00 | LOW | SIN2 | Zul |
Start Date: 2025-01-27 10:00 End Date: 2025-01-27 17:00 |
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| SFR-00009287 | Meta | Taiwan | 2025-01-24 12:26:00 | LOW | TPE5 | Zul |
Start Date: 2025-01-27 09:00 End Date: 2025-01-27 17:00 |
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| SFR-00009286 | Meta | Malaysia | 2025-01-24 08:34:00 | LOW | KUL2 | Zul |
Start Date: 2025-01-27 09:00 End Date: 2025-01-27 22:00 |
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| SFR-00009285 | Meta | Malaysia | 2025-01-24 04:19:00 | LOW | KUL3 | Zul |
Start Date: 2025-01-27 10:00 End Date: 2025-01-27 12:00 |
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| SFR-00009284 | Meta | Singapore | 2025-01-24 01:32:00 | HIGH | SIN6 | Nabil |
Scope of work: Scope of Work #1: Audit RISC Audit Please perform a reseat on PSU 2 as we are seeing errors. ## Host Location ## name = fnedge626.03.sin6.facebook.com asset_tag = 9990952 serial_number = SGH036T4K1 model_obj.make = HP model_obj.model = DL380_G10_EDGE_2NVME suite = SG3:04:020410 row = 9 rack = 06 rack_position = 33 |
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| SFR-00009283 | Meta | Singapore | 2025-01-23 21:33:00 | HIGH | SIN1 | Nabil |
Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH required to check for connectivity for below span as upon placing loop from TS towards router end interface remains down. . sin1-ts021: 1/17 --- bb03.sin1:et-1/0/21 |