| Ticket Number | Company | Country | Date and Time | Priority | Type of Service | Site Code | User | Notes |
|---|---|---|---|---|---|---|---|---|
| SFR-00012390 | Meta | Singapore | 2026-09-09 14:17:00 | Low | Smart Hand Request | SIN10 | Zul Husnain |
Start Date: 2026-09-10 09:00 End Date: 2026-09-10 17:00 |
| SFR-00012389 | Meta | Taiwan | 2026-09-09 23:58:00 | CRITICAL | Smart Hand Request | TPE3 | Zul Husnain |
Start Date: 2026-09-09 14:00 End Date: 2026-09-09 17:00 |
| SFR-00012388 | Meta | Singapore | 2026-09-09 11:29:00 | Low | Smart Hand Request | SIN10 | Zul Husnain |
Details of Request: Before starting any onsite activity, the attending engineer should call ERAD on and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous ERAD-type Functions Escort ERAD vendor for equipment removal/collection of 6 optical bundles and 20 cables. (SN: https://docs.google.com/spreadsheets/d/11jIPuSBEo6\_OQtkMzz167V3sz0KZToKJ/edit?usp=sharing&ouid=107671242376870829747&rtpof=true&sd=true) Please help to arrange the POC from Vetas to escort ERAD vendor is **Nor Aryan Bin Othman (S9244688C)** Meta reference number: T287765322 |
| SFR-00012387 | Meta | Singapore | 2026-09-09 11:23:00 | Low | Deploy | SIN10 | Zul Husnain |
Scope Of Work: Kindly reach out to Requestor before starting any work. Call or send message via whatsapp Domingo @ +6597814274 SH to support to migrate 16 circuits. Portmapping already shared to SH. Delivery Tracking Number : Delivery Site ID : |
| SFR-00012386 | Meta | Philippines | 2026-09-09 11:13:00 | CRITICAL | Smart Hand Request | MNL2 | Zul Husnain |
We observed High refection at 120m from ap-ph-mnl2-1-9 slot-3-port-54. Suspected issue is between the device and 1st patch panel. Please assist to perform physical check and clean the patch cord. Location : Suite 2A-E row 2 Rack 06 Rack position 36 Please call ENSOO team at +1 6503087200 option 2 before any activity on site. Make sure that tech brings fiber scope, fiber cleaning kit to include port cleaning tools, extra fiber jumper in case need to replace and optical power meter. Meta reference number: tkt26699919 |
| SFR-00012385 | Meta | Taiwan | 2026-09-09 11:10:00 | Low | Smart Hand Request | TPE1 | Zul Husnain |
Start Date: 2026-09-09 15:00 End Date: 2026-09-09 17:00 |
| SFR-00012384 | Meta | Australia | 2026-09-09 09:52:00 | Low | Smart Hand Request | SYD4 | Zul Husnain |
Start Date: 2026-09-10 09:00 End Date: 2026-09-10 17:00 |
| SFR-00012383 | Meta | Philippines | 2026-09-08 19:49:00 | High | MNL2 | nurhafiz |
Start Date: 2026-09-09 09:00 End Date: 2026-09-09 17:00 |
|
| SFR-00012382 | Meta | Singapore | 2026-09-08 16:43:00 | High | Smart Hand Request | SIN8 | nurhafiz |
Priority: Mid Date and Time (Site Local Time): 2026-09-09 10:00 AM |
| SFR-00012381 | Meta | Singapore | 2026-09-08 16:07:00 | Low | Smart Hand Request | SIN2 | nurhafiz |
Start Date: 2026-09-11 09:00 End Date: 2026-09-11 17:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS COORDINATION on +1 6503087200 option 4 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. |