| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009642 | Meta | Malaysia | 2025-04-09 22:18:00 | LOW | KUL2 | Anis | Start Date: 2025-04-15 12:00 End Date: 2025-04-15 13:00 | Himanshu Sen |
| SFR-00009641 | Meta | Singapore | 2025-04-09 17:22:00 | LOW | SIN11 | Anis | Start Date: 2025-04-15 11:00 End Date: 2025-04-15 12:00 | Joseph O'Donnell |
| SFR-00009640 | Meta | Singapore | 2025-04-09 16:47:00 | HIGH | SIN2 | Anis | Meta Site ID: SIN2 Date and Time (Site Local Time): 2025-04-10 2:00 PM Requestor Name and Contact: Dylan Tian @+65 8690 6959 | Dylan Tian |
| SFR-00009639 | Meta | Singapore | 2025-04-09 15:53:00 | HIGH | SIN11 | Anis | Date and Time (Site Local Time): 2025-04-10 10:00 AM | Vincenz Niño Almanzor |
| SFR-00009638 | Meta | Singapore | 2025-04-09 13:13:00 | LOW | SIN11 | Anis | Start Date: 2025-04-15 10:00 End Date: 2025-04-15 12:00 | Bennet Joseph |
| SFR-00009637 | Meta | Philippines | 2025-04-09 10:25:00 | HIGH | MNL1 | Muhammad Syafiq | Start Date: 2025-04-10 08:00 End Date: 2025-04-10 12:00 Scope of work: Scope of Work #1: Unknown Dispatch request is for Thu Apr 10 @ 8am LT SGT, RMA should be delivered to site on the previous working day. Retrieve RMA on site and locate #Device: mnl1-ts022. #Device location: Suite L5M01CAGE01 Row 2 Rack 09 Rack Position 13. Work with Meta to troubleshoot faulty PSU-1 module. Meta reference number: nwt20374297 The inbound logistics reference number for this RMA is "00052833" | Mauricio Diaz |
| SFR-00009636 | Meta | Australia | 2025-04-09 07:38:00 | LOW | SYD3 | Muhammad Syafiq | Start Date: 2025-04-15 14:00 End Date: 2025-04-15 17:00 Scope of work: Scope of Work #1: Troubleshoot Network Equipment Requesting smart hands to investigate connection between gsw04.syd3:Ethernet19/1 and msw1an.50.syd3:HundredGigE0/0/0/3, as we're getting no RX power into gsw04. suspect possible cabling/optics issue. | Fuchieng Khounnoraj |
| SFR-00009635 | Meta | Australia | 2025-04-09 07:29:00 | HIGH | SYD2 | Muhammad Syafiq | Start Date: 2025-04-09 10:00 End Date: 2025-04-09 12:00 Scope of work: Scope of Work #1: Troubleshoot Network Equipment Requesting SH to dispatch to reseat CB0 on pr01.syd2 in attempts to restore. Usually a reseat of the CB0 module will restore and clear alarm. | Fuchieng Khounnoraj |
| SFR-00009634 | Meta | Hong Kong | 2025-04-08 16:48:00 | LOW | HKG7 | Nabil | Requestor Name and Contact: Wilfrid Wong @+65 8380 5512 Scope Of Work: Kindly reach out to Requestor before starting any work Wilfrid Wong @+65 8380 5512 1. Two ODF has been delivered to HKG7 for SJC2 project. It should be installed at Meta’s cage 1F at Rack 501 and 502. 2. SH to assist with the racks installation. Rack 501 & 502, position: RU45 | Wilfrid Wong |
| SFR-00009633 | Meta | Australia | 2025-04-08 16:25:00 | LOW | SYD3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH required to check below span as Interface Flapped and getting low rx on gsw02.syd3:Ethernet17/1 gsw02.syd3:Ethernet17/1-msw1ap.50.syd3:HundredGigE0/0/0/1 Preliminary Troubleshooting Steps : SH must : 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ================================================================= name = gsw02.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 01 rack\_position = 36 serial\_number = JPE21102403 asset\_tag = 6117029 model\_obj.make = Arista Networks model\_obj.model = DCS-7280CR3MK-32D4S gsw02.syd3 =================================================================== name = msw1ap.50.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 04 rack\_position = 42 serial\_number = FOC2625P8GQ asset\_tag = 10532642 model\_obj.make = Cisco model\_obj.model = 8201 msw1ap.50.syd3 Meta reference number: nwt20416971 | Himanshu Sen |