| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009543 | Meta | Hong Kong | 2025-03-18 05:30:00 | HIGH | HKG4 | Anis | End Date: 18 Mar Time: 11:00am-12:00pm Requestor: Donald | Donald Dave |
| SFR-00009542 | Meta | Singapore | 2025-03-17 15:56:00 | HIGH | SIN6 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Hi Team, Please help us replace the DAC Cable for the server fnedge1051.03.sin6. If there are no DAC cables onsite please inform a member of our team and we will order one to the site. Thank you. name = [fnedge1051.03.sin6.facebook.com](http://fnedge1051.03.sin6.facebook.com) serial_number = SGH423FCDB model = DL380G10PLUS_ICX_TRAFFIC make = HP asset_tag = 11387473 suite = SG3:04:020410 row = 8 rack = 05 rack_position = 14 datacenter_obj.description = SG3 Equinix datacenter_obj.street1 = 26A Ayer Rajah Crescent datacenter_obj.street2 = Private Lot FX1-4a datacenter_obj.city = Singapore datacenter_obj.country = SG datacenter_obj.zip_code = 139963 Meta reference number: nwt20224042 | liam mark byrne |
| SFR-00009541 | Meta | Philippines | 2025-03-17 17:05:00 | HIGH | MNL3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Can you please help us reseat PSU1 and PSU 2 for the following server? Thank you. name = [fnedge040.01.mnl3.facebook.com](http://fnedge040.01.mnl3.facebook.com) serial_number = 2M221500CB model = DL380G10PLUS_ICX_TRAFFIC make = HP asset_tag = 12604687 MNL3 DATACENTER IS LOCATED AT: Lot 3 Block 4 East Science Ave, Laguna Technopark, Binan, Laguna, PH, 4024 Meta reference number: nwt20223436 | liam mark byrne |
| SFR-00009540 | Meta | Australia | 2025-03-17 14:26:00 | HIGH | SYD3 | Anis | Start Date: 2025-03-19 14:00 End Date: 2025-03-19 15:00 | Prem Anand Arul Prakash |
| SFR-00009539 | Meta | Singapore | 2025-03-17 14:09:00 | HIGH | SIN11 | Anis | Start Date: 2025-03-18 09:00 End Date: 2025-03-18 17:00 | Qi Hong Tay |
| SFR-00009538 | Meta | Singapore | 2025-03-17 13:43:00 | HIGH | SIN1 | Anis | End Date: 18 Mar 2025 Time: 10:00am local time | Dylan Tian |
| SFR-00009537 | Meta | Hong Kong | 2025-03-16 16:41:00 | LOW | HKG1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity. ===== Troubleshoot circuit bb01.hkg1:et-1/0/12-bb04.hkg1:et-1/0/2 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ===== name = bb01.hkg1.tfbnw.net serial_number = EQ783 asset_tag = 2770202 suite = 2202B row = 1 rack = 07 rack_position = 02 --- name = bb04.hkg1.tfbnw.net serial_number = DE543 asset_tag = 2466271 suite = 2202B row = 2 rack = 04 rack_position = 02 Meta reference number: nwt20219509 | Bruno daSilva |
| SFR-00009536 | Meta | Australia | 2025-03-15 13:48:00 | LOW | SYD3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Dear Team, It is very important that SH should call us on +16503087200 and press option 1 before the activity and mention FB ticket nwt20213796 so that we can troubleshoot together: Problem: Low optic in interfaces of gsw02.syd3:Ethernet32/1-msw1aa.50.syd3:HundredGigE0/0/0/1 SH To Do: 1. Check the span, Clean the fiber and all physical connections (ie bulkheads) in the span between devices. 2. Reseat the optics. 3. Measure the TX/RX light levels at the network device port, patch, and demarc. 4. Swap the optics/sfp if required. Spares are in our storage cabinet (if required). 5. Share the picture of the faulty SFP. Device Details 1: name = gsw02.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 4 rack = 01 rack_position = 36 serial_number = JPE21102403 asset_tag = 6117029 make = Arista Networks model = DCS-7280CR3MK-32D4S status = IN_USE Device Details 2: name = msw1aa.50.syd3.tfbnw.net datacenter = syd3 suite = 2X row = 3 rack = 03 rack_position = 42 serial_number = FOC2626PRPA asset_tag = 12697184 make = Cisco model = 8201 status = IN_USE Meta reference number: nwt20213796 | Louie Aquino Castro |
| SFR-00009535 | Meta | Malaysia | 2025-03-15 12:10:00 | LOW | KUL2 | Nabil | SOW: Before proceeding with activity, please contact engineer Sriram, 65 8869 1462 1. SH need to check down interface on below link ['msw1aw.02.kul2:HundredGigE0/0/0/2 psw03.kul2'] | Sriram Vairamony |
| SFR-00009534 | Meta | New Zealand | 2025-03-15 10:00:00 | LOW | AKL2 | Zul | Start Date: 17 Mar 2025 End Date: 17 Mar 2025 Time: 03:00pm local time Requestor: See | See Kian Herng |