| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009533 | Meta | Taiwan | 2025-03-14 23:11:00 | LOW | TPE1 | Syima | Start Date: 2025-03-18 09:00 End Date: 2025-03-18 12:00 | Padraic Egan |
| SFR-00009532 | Meta | Singapore | 2025-03-14 11:34:00 | LOW | XSP1 | Nabil | Chao Yong Leong | |
| SFR-00009531 | Meta | Singapore | 2025-03-14 10:47:00 | LOW | SIN10 | Nabil | Start Date: 2025-03-18 09:00 End Date: 2025-03-18 17:00 Details of Request: Before starting any onsite activity, the attending engineer should call ARVATO on 65 81116582 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General to guide driver to location to inbound goods | Nisa Mohd |
| SFR-00009530 | Meta | Malaysia | 2025-03-14 08:23:00 | LOW | KUL3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt20190806 so that we can troubleshoot together. Issue: A1-A2 Temperature sensors temperature co related intermittently. SH has to : 1) Check the temperature for below PDU's 2) share the picture of sensors 3) Measure the temperatures near sensors A2 any hot air leak 4) clear the environmental blocks , increase inlet cold air 5) If required reset or swap the sensor cable according to Meta Engineer instructions name = pdu01a.204.kul3.tfbnw.net datacenter = kul3 suite = 1-002 row = 2 rack = 04 rack_position = serial_number = ANAR0003168 asset_tag = 8649451 make = Servertech model = STV-FB636A-532P6 status = IN_USE fb_part_number = 14-000318 date_deployed = 2022-08-09 21:25:21 date_maintenance_status_updated = 2024-09-16 07:21:08 Meta reference number: nwt20190806 | Kannan Venkatesan |
| SFR-00009529 | Meta | Singapore | 2025-03-14 05:13:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Reseat the PSU 2 and validate Meta reference number: nwt19936405 | Alexander Peck |
| SFR-00009528 | Meta | Singapore | 2025-03-13 16:06:00 | HIGH | SIN11 | Syima | Start Date: 2025-03-14 14:00 End Date: 2025-03-14 16:00 | Yu Nanda Zaw |
| SFR-00009527 | Meta | Malaysia | 2025-03-13 15:49:00 | HIGH | KUL2 | Syima | Site:KUL2 Date:14 March 2025 Task: T217270142 Time 10:00 am SoW: Standby for cluster rebalancing provision. | Aravind Kesavan |
| SFR-00009526 | Meta | Singapore | 2025-03-13 14:53:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt20190751 so that we can troubleshoot together. Issue: PEM 0 went down SH has to : 1) Check the PEM0 LED status and Cable 2) According to Meta Engineer instructions verify the PSU 3) Verify the power card any loose connection 4) Share the picture of the PEM4 5) Verify if there is any bent pin on the chassis when PEM is housed. An issue on the PEM slot could cause a Power issue. name = dcnsw08.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 2 rack = 08 rack_position = 42 serial_number = NX0218410138 asset_tag = 2769815 make = Juniper Networks model = EX3400-48T status = IN_USE fb_part_number = 20-002050 date_deployed = 2023-02-03 17:31:45 Meta reference number: nwt20190751 | Kannan Venkatesan |
| SFR-00009525 | Meta | Philippines | 2025-03-13 14:22:00 | LOW | MNL1 | Nabil | Start Date: 2025-03-14 10:00 End Date: 2025-03-14 12:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Dear Team, It is very important that SH should call us on +16503087200 and press option 1 before the activity and mention FB ticket nwt19412488 so that we can troubleshoot together: SH To Do: 1. Collect the new part of Fan tray #3. RMA ID: 803871657 Serial Number: DCH2649RC7P Tracking Number: 159969520 2. Please provide a picture of the rear part of the device. 3. Wait for the for further instructions of IPBB engr before replacing fan tray #3. Device Details 1: ================= name = msw1av.02.mnl1.tfbnw.net datacenter = mnl1 suite = L5M01CAGE01 row = 5 rack = 15 rack_position = 42 serial_number = FOC2645P311 asset_tag = 12702406 make = Cisco model = 8201 status = IN_USE Meta reference number: nwt19412488 | Louie Aquino Castro |
| SFR-00009524 | Meta | Singapore | 2025-03-13 14:12:00 | LOW | SIN10 | Zul | Start Date: 14 Mar 2025 End Date: 14 Mar 2025 Time: 10:00am SGT | Vincenz Niño Almanzor |