| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009468 | Meta | Hong Kong | 2025-03-04 15:04:00 | LOW | HKG4 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity and refer to ou rnwt20038985 SH to collect RMA's from inbound and call out hotline for replacement guidelines. Meta reference number: nwt20038985 The inbound logistics reference number for this RMA is Please acknowledge this request and update the smart hands details Thank you for your attention on this case and you may contact us for any further clarification. | Bennet Joseph |
| SFR-00009467 | Meta | Singapore | 2025-03-04 14:58:00 | LOW | XSP1 | Syima | Start Date: 2025-03-06 09:00 End Date: 2025-03-06 17:00 | Vernon Kwa |
| SFR-00009466 | Meta | Singapore | 2025-03-04 12:57:00 | HIGH | SIN6 | Syima | Start Date: 05 Mar 2025 End Date: 05 Mar 2025 Time: 09:00am-11:00am lcoal time | Domingo Ramant |
| SFR-00009465 | Meta | Malaysia | 2025-03-04 10:56:00 | LOW | SIN9 | Syima | SOW: Before proceeding with activity, please contact engineer Sriram V, +65 8869 1462. Smarthands to escort transporter to pickup 2x network racks and 5 boxes of cables, optics and patch panels from SIN9. | Sriram Vairamony |
| SFR-00009464 | Meta | Singapore | 2025-03-03 23:11:00 | LOW | XSP1 | Anis | Start Date: 2025-03-05 09:00 End Date: 2025-03-05 10:00 | Alan McDermott |
| SFR-00009463 | Meta | Taiwan | 2025-03-03 18:46:00 | HIGH | TPE1 | Anis | Start Date: 2025-03-04 09:00 End Date: 2025-03-04 17:00 | Varsha Chittilappilly Pauly |
| SFR-00009462 | IX Telecom | Singapore | 2025-03-03 18:01:00 | LOW | Anis | Partner Circuit ID : MS00548 Date : TBC Time : TBC Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 | NOC | |
| SFR-00009461 | Meta | Singapore | 2025-03-03 17:25:00 | HIGH | XSP1 | Anis | Start Date: 2025-03-04 09:00 End Date: 2025-03-04 10:00 | Alan McDermott |
| SFR-00009460 | Meta | Philippines | 2025-03-03 16:36:00 | HIGH | MNL1 | Anis | Start Date: 2025-03-04 01:00 End Date: 2025-03-04 04:00 | Bruno daSilva |
| SFR-00009459 | Meta | Hong Kong | 2025-03-03 15:41:00 | HIGH | HKG4 | Anis | Start Date: 04 Mar 2025 End Date: 04 Mar 20259 Time: 09:00am -12:00pm | Donald Dave |