| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009378 | Meta | Taiwan | 2025-02-11 23:13:00 | LOW | TPE1 | Syima | Start Date: 2025-02-13 12:00 End Date: 2025-02-13 13:00 | Himanshu Sen |
| SFR-00009375 | Meta | Taiwan | 2025-02-11 13:34:00 | LOW | TPE5 | Zul | Start Date: 2025-02-13 11:00 End Date: 2025-02-13 14:00 | Gonzales Jasper Babaan |
| SFR-00009374 | Meta | Malaysia | 2025-02-11 10:21:00 | LOW | KUL2 | Zul | Start Date: 2025-02-13 09:00 End Date: 2025-02-13 10:00 | Kannan Venkatesan |
| SFR-00009373 | Meta | Singapore | 2025-02-11 04:50:00 | LOW | SIN11 | Zul | Start Date: 2025-02-12 12:00 End Date: 2025-02-12 14:00 | Fuchieng Khounnoraj |
| SFR-00009371 | Meta | Hong Kong | 2025-02-10 15:36:00 | LOW | HKG4 | Syima | Start Date: 12 Feb 2025 End Date: 12 Feb 2025 Time: 10:00am-02:00pm local time | Dylan |
| SFR-00009369 | Meta | Malaysia | 2025-02-10 14:46:00 | LOW | SIN9 | Nabil | See Kian | |
| SFR-00009370 | Meta | Malaysia | 2025-02-10 14:45:00 | LOW | KUL2 | Zul | Start Date: 2025-02-12 10:01 End Date: 2025-02-12 11:00 | Bennet Joseph |
| SFR-00009368 | Meta | Philippines | 2025-02-10 10:06:00 | LOW | MNL3 | Zul | Start Date: 2025-02-11 09:00 End Date: 2025-02-11 17:00 | Chao Yong Leong |
| SFR-00009367 | Meta | New Zealand | 2025-02-10 02:57:00 | HIGH | AKL1 | Syima | Gregory Deemer | |
| SFR-00009366 | Meta | Philippines | 2025-02-09 13:41:00 | HIGH | MNL1 | Nabil | Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 and press option 1 before the activity and mention Meta ref ticket so that we can troubleshoot together: SH is to check msw1av.02.mnl1.tfbnw.net physical status of the device and report it to SH 1. Check the span, Clean the fiber and all physical connections (ie bulkheads) in the span between devices 2. Reseat the optics 3. Measure the TX/RX light levels at the router port, patch, and demarcation 4. Provide loop to find the segment where the errors are increasing 5. Swap the optics/sfp if required. Spares are in our storage cabinet (if required) 6. Share the picture of the faulty SFP link name = msw1av.02.mnl1.tfbnw.net datacenter = mnl1 suite = L5M01CAGE01 row = 5 rack = 15 rack_position = 42 serial_number = FOC2645P311 asset_tag = 12702406 make = Cisco Meta reference number: nwt19846001 | Prem Anand Arul Prakash |