| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009365 | Meta | Singapore | 2025-02-09 07:46:00 | LOW | XSP1 | Nabil | SITE: XSP1 Start Date: 2025-02-10 12:00 End Date: 2025-02-10 14:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt19845465 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) 5. Measure the TX/RX light levels at the router port, patch, and demarcation Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. Location: name = dcncs05.xsp1.tfbnw.net serial_number = 131542318 asset_tag = 5267550 suite = F5SC01 row = 3 rack = 01 rack_position = 40 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP Meta reference number: nwt19845465 | Kelsey Bryant |
| SFR-00009364 | Meta | Australia | 2025-02-09 05:01:00 | LOW | SYD3 | Nabil | SITE: SYD3 Start Date: 2025-02-13 08:00 End Date: 2025-02-13 12:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt19844878 Investigate cable connection between gsw02.syd3:Ethernet8/1 msw1ay.50.syd3:HundredGigE0/0/0/1 1. Locate both devices. 2. Once Meta tech is ready to move forward investigate cabling between the two devices and their correlating ports. 3. Reseat cables if necessary/ Replace cables if necessary 4. Work with Meta tech to confirm next steps. name = gsw02.syd3.tfbnw.net serial_number = JPE21102403 asset_tag = 6117029 suite = 2X row = 4 rack = 01 rack_position = 36 name = msw1ay.50.syd3.tfbnw.net serial_number = FOC2536N3LL asset_tag = 12697460 suite = 2X row = 4 rack = 13 rack_position = 42 Meta reference number: nwt19844878 | Michael Aiello |
| SFR-00009363 | Meta | Singapore | 2025-02-07 22:24:00 | LOW | SIN11 | Anis | Start Date: 2025-02-10 09:00 End Date: 2025-02-10 10:00 | Himanshu Sen |
| SFR-00009362 | Meta | Hong Kong | 2025-02-07 18:07:00 | LOW | HKG4 | Anis | Date : [2025-02-10] Time : [9:00 AM] Timezone : [HKT] | Donald Dave |
| SFR-00009361 | Meta | Singapore | 2025-02-07 15:20:00 | LOW | SIN11 | Anis | End Date: 11 Feb 2025 Time: 10:00am-02:00pm local time | Donald Dave |
| SFR-00009360 | Meta | Singapore | 2025-02-07 14:48:00 | LOW | XSP11 | Rahimi | Start Date: 11 Feb 2025 End Date: 11 Feb 2025 Time: 10:00am-12:00pm local time | Donald Dave |
| SFR-00009359 | Meta | Australia | 2025-02-07 11:51:00 | LOW | SYD2 | Rahimi | Kannan Venkatesan | |
| SFR-00009358 | Meta | Australia | 2025-02-07 11:50:00 | LOW | SYD2 | Rahimi | Start Date: 2025-02-13 09:00 End Date: 2025-02-13 11:00 | Kannan Venkatesan |
| SFR-00009358 | Meta | Taiwan | 2025-02-06 22:32:00 | HIGH | TPE1 | Anis | Start Date: 2025-02-07 09:00 End Date: 2025-02-07 17:00 | Samson Adebowale Adeniran-Adetipe |
| SFR-00009357 | Meta | Singapore | 2025-02-06 21:47:00 | HIGH | SIN2 | Anis | Start Date: 2025-02-07 09:00 End Date: 2025-02-07 17:00 | Samson Adebowale Adeniran-Adetipe |