| Ticket Number |
Company |
Country |
Date and Time |
Priority |
Site Code |
User |
Notes |
Requestor |
|
SFR-00006736 |
Facebook |
Singapore |
2023-05-02 00:31:00 |
LOW |
SIN11 |
Anis |
[FX357702] - nwt16282220, - [SIN11] SmartHands Request |
Billy Terrell |
|
SFR-00006735 |
Facebook |
Malaysia |
2023-05-01 16:53:00 |
HIGH |
KUL3 SIN9 |
Anis |
[SIN9][KUL3] Fix the Breakout Patch Panel bracket |
Stephen Dunn |
|
SFR-00006734 |
Facebook |
Taiwan |
2023-04-30 16:21:00 |
LOW |
TPE1 |
Anis |
[FX357626] - nwt16301759, - [TPE1] SmartHands Request |
Fortune Tsondayi |
|
SFR-00006733 |
Facebook |
Taiwan |
2023-04-30 01:30:00 |
LOW |
TPE5 |
Anis |
[FX357584] - nwt16358742, - [TPE5] SmartHands Request |
Lam Hong Goh |
|
SFR-00006732 |
Facebook |
Malaysia |
2023-04-29 07:21:00 |
LOW |
KUT2 |
Muhammad Syafiq |
[FX357562] - nwt16196116, - [KUT2] SmartHands Request
Activity start time: 2023-05-03 10:00
Activity end time: 2023-05-03 12:00
Scope of work:
Scope of Work #1: Troubleshoot Network Equipment |
Yu Nanda Zaw |
|
SFR-00006731 |
Facebook |
Hong Kong |
2023-04-28 17:30:00 |
LOW |
HKG7,HKT1 |
Anis |
HKT1 and HKG7 | Ciena deployment | 02 May 2023 |
Raymond Pak |
|
SFR-00006730 |
Facebook |
Australia |
2023-04-28 17:14:00 |
LOW |
SYD3 |
Anis |
[FX357142] - nwt16358693, - [SYD3] SmartHands Request |
Lam Hong Goh |
|
SFR-00006729 |
Facebook |
New Zealand |
2023-04-28 16:49:00 |
LOW |
AKL1 |
Anis |
AKL1 ASW Insertion Brief |
Raymond Pak |
|
SFR-00006728 |
Facebook |
Taiwan |
2023-04-27 23:51:00 |
LOW |
TPE5 |
Muhammad Syafiq |
[FX356935] - nwt16349689, - [TPE5] SmartHands Request
Activity start time: 2023-05-02 09:00
Activity end time: 2023-05-02 17:00
Scope of work:
Scope of Work #1: Troubleshoot Network Equipment
Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. |
Alex Fillmore |
|
SFR-00006727 |
Facebook |
South Korea |
2023-04-27 12:00:00 |
LOW |
GMP1 |
Anis |
[FX356853] - nwt16305262, - [GMP1] SmartHands Request |
Gonzales Jasper Babaan |
