| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009445 | Meta | Malaysia | 2025-02-26 22:14:00 | LOW | KUL2 | Syima | Start Date: 2025-02-28 09:00 End Date: 2025-02-28 10:00 | Alan McDermott |
| SFR-00009444 | Meta | Singapore | 2025-02-26 14:42:00 | LOW | SIN11 | Zul | Start Date: 03 Mar 2025 End Date: 07 Mar 2025 Time: 09:00am-6:00pm Requestor: Leon | Leon LimQianRong |
| SFR-00009443 | Meta | Australia | 2025-02-26 05:48:00 | LOW | SYD3 | Zul | Start Date: 2025-02-28 10:00 End Date: 2025-02-28 13:00 | Gregory Deemer |
| SFR-00009442 | Meta | Hong Kong | 2025-02-26 01:03:00 | HIGH | HKG1 | Syima | Start Date: 2025-02-26 12:00 End Date: 2025-02-26 17:00 | Gregory Deemer |
| SFR-00009441 | Meta | Singapore | 2025-02-25 20:42:00 | HIGH | SIN11 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 17:00 | Varsha Chittilappilly Pauly |
| SFR-00009440 | Meta | Singapore | 2025-02-25 18:47:00 | HIGH | XSP1/SIN2 | Syima | XSP1/SIN2 - To receive inbound | Leon Lim |
| SFR-00009439 | Meta | Singapore | 2025-02-25 18:45:00 | HIGH | SIN11 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 17:00 | Lim Teik Tien |
| SFR-00009438 | Meta | Singapore | 2025-02-25 15:02:00 | LOW | XSP1 | Nabil | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 11:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt19992896 so that we can troubleshoot together. SH is to accept the incoming delivery from Rahi: RMA 7885 - Replacement Part S/N 135643223 and perform replacement. Device details: name = dcncs05.xsp1.tfbnw.net datacenter = xsp1 suite = F5SC01 row = 3 rack = 01 rack_position = 40 serial_number = 134212222 asset_tag = 11103486 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP Meta reference number: nwt19992896 | Yu Nanda Zaw |
| SFR-00009437 | Meta | Taiwan | 2025-02-25 10:15:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment To reseat the NIC LOCATION DETAILS RACK LOCATION: ================================================================ name = gedge987.50.tpe5.facebook.com os = EdgeOS 1708953544 datacenter = tpe5 serial_number = SGH236TVQF asset_id = 318625221 asset_tag = 10388909 parent_asset_tag = 10388122 cluster_obj.type = GAMING_POP suite = 10F_CAGE1 cluster_rack = az row = 4 rack = 05 rack_position = 02 status = STANDBY maintenance_status = IN_REPAIR model = DL380G10PLUS_ICX_CG ================================================================ ADDRESS: ================================================================ datacenter_obj.street1 = No. 68, Yuandong Rd., Banqiao Dist. datacenter_obj.city = New Taipei City datacenter_obj.zip_code = 220055 datacenter_obj.country = TW model_obj.description = SERVER, HP, DL380 GEN10 PLUS, 256GB, CLOUD GAMING, 2XA40, PM9A3, MLNX, BRCM Meta reference number: nwt19942830 | Tania Goyal |
| SFR-00009435 | Meta | Singapore | 2025-02-25 08:05:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech must call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. Tech to troubleshoot circuit that is hard down: psw04.sin11 Ethernet41/7 msw1au.02.sin11 HundredGigE0/0/0/3 3. Hard loop testing will be necessary to isolate the fault 4. Reseat/replace and/or fiber cable as necessary "name": "psw04.sin11.tfbnw.net", "suite": "SG5:06:020300", "row": "9", "rack": "01", "rack_position": "03", "datacenter": "sin11" Meta reference number: nwt19989514 | Gregory Deemer |