| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009702 | Meta | Singapore | 2025-04-23 16:35:00 | LOW | SIN10 | Nabil | SOW: Before proceeding with activity, please contact engineer You Xuan @ +65 65 9067 3518. 1. repatch 4x cables from oobca to dcnca 2. patch new cables / repatch between oobas0[1,2] 4x oobsw | You Xuan Lim |
| SFR-00009701 | Meta | Singapore | 2025-04-23 15:15:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Please assist with receiving the delivery from courier and bring it into Meta cage. Details of RMA: **RMA ID#: RMA8036** **Replacement Unit Serial #: 136863223** **Replacement unit ETA: April 23, 2025** Meta reference number: nwt20471522 | Kevanna Kang |
| SFR-00009700 | Meta | Australia | 2025-04-23 13:39:00 | HIGH | SYD2 | Syima | [FX1179365] [MEDIUM]nwt20573616 - [SYD2] SmartHands Request | Darius Ng |
| SFR-00009699 | Meta | Hong Kong | 2025-04-23 08:34:00 | LOW | HKG1 | Syima | [FX1179212] [MEDIUM]nwt20571299 - [HKG1] SmartHands Request | Chao Yong Leong |
| SFR-00009698 | Meta | Taiwan | 2025-04-22 23:34:00 | LOW | TPE1 | Zul | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | liam mark byrne |
| SFR-00009697 | Meta | Singapore | 2025-04-22 21:35:00 | HIGH | SIN1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS OPTICAL on +1 6503087200 option 2 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Please contact ENS Optical Operations prior to any work Please be prepared with the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - Light meter -- locate RMA -- work with ENSOO to replace sled 1 on device sin1-ts009 Meta reference number: nwt20509516 The inbound logistics reference number for this RMA is 1-246051716411 | Ricciery Esteves Cesar |
| SFR-00009696 | IX Telecom | Singapore | 2025-04-22 18:34:00 | LOW | Acasia MyGov Woodlands | Zul | Partner Circuit ID : MS00548 Date : TBC Time : TBC Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 Please provide FE details and ensure that they bring the following tools: Console Cable Crimping tools Cable tester Laptop UTP cable | Shahrul |
| SFR-00009695 | Meta | Singapore | 2025-04-22 14:35:00 | HIGH | SIN10 | Zul | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | Nisa Mohd |
| SFR-00009694 | Meta | Malaysia | 2025-04-22 16:28:00 | LOW | KUL2 | Nabil | SOW 1) SH to collect power cable from colo using inbound SR-041551 2) SH to migrate device power in Goalpost 4, 6, 8 to compliance rack R303 R304 3) SH to update power cable labels | See Kian Herng |
| SFR-00009693 | Meta | Singapore | 2025-04-22 10:27:00 | LOW | SIN10 | Syima | Start Date: 2025-04-23 09:00 End Date: 2025-04-23 17:00 | Naka Yew |