| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009692 | Meta | Taiwan | 2025-04-21 19:01:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between gsw02.tpe5:Ethernet3/24/1 | msw1bz.50.tpe5:HundredGigE0/0/0/1, work with META Engineers to fix it. Meta reference number: nwt20549973 | Lucas Tavares |
| SFR-00009691 | Meta | Singapore | 2025-04-21 15:37:00 | LOW | SIN2 | Nabil | Scope Of Work: Kindly reach out to Requestor before starting any work Vincenz Nino Almanzor @+63 917 858 5323 *If we could complete all prelay quick, then we'll do the hot cut the same day. Otherwise, prelay on the first day, then hot cut on the second day. 1. Claim package Order#3662468/Shq#431176 (Inbound:REQ0506249-RITM0518554). This contains all required cables. 2. Refer to the file XSP1_MPOR_801-802-803.xlsx for the portmap. 3. Prelay new cable from Existing Metro Port --> New BB Port. Leave the cables hanging first. 4. Once prelay done, we'll hotcut in three batches. 5. At Existing Metro Port, disconnect old cable then connect the new cable. 6. At Existing BB Port, disconnect old cable then get the SFP. 7. At New BB Port, insert the SFP then connect the new cable. 8. Once all links on current batch are up, we'll repeat steps 5-8 for the next batch. 9. Once all batches are up on the New BB Port, print and attach new cable labels showing Existing Metro Port --> New BB Port. 10. Clean-up/remove the old cables Existing Metro Port --> Existing BB Port. | Vincenz Nino Almanzor |
| SFR-00009690 | Meta | Hong Kong | 2025-04-21 13:56:00 | LOW | HKG4 | Syima | META Ref#T221833347 | Loc: HKG4 - 23 Apr migrate power cable to goalpost | See Kian Herng |
| SFR-00009689 | Meta | Singapore | 2025-04-21 13:47:00 | HIGH | SIN6 | Syima | Date and Time (Site Local Time): 2025-04-22 10:00 AM | Dylan Tian |
| SFR-00009688 | Meta | Singapore | 2025-04-21 12:02:00 | LOW | SIN11 | Syima | Date and Time (Site Local Time): 2025-04-23 9:00 AM | Wilfrid Wong |
| SFR-00009687 | Meta | Singapore | 2025-04-21 10:56:00 | LOW | SIN6 | Syima | Start Date : [2025-04-22] Start Time : [10:00 AM] End Date : [2025-04-22] End Time : [6:00 PM] | See Kian Herng |
| SFR-00009686 | IX Telecom | Singapore | 2025-04-20 13:55:00 | HIGH | Acasia | Anis | Partner Circuit ID : MS00548 Date : TBC Time : TBC Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 | NOC |
| SFR-00009685 | Meta | Taiwan | 2025-04-20 05:40:00 | LOW | TPE5 | Anis | Start Date: 2025-04-22 09:00 End Date: 2025-04-22 17:00 | Milen Marinov |
| SFR-00009684 | Meta | Hong Kong | 2025-04-19 11:09:00 | LOW | HKG1 | Anis | Start Date: 2025-04-23 10:00 End Date: 2025-04-23 12:00 | Zijian Law |
| SFR-00009683 | Meta | Taiwan | 2025-04-19 05:58:00 | LOW | TPE5 | Anis | Start Date: 2025-04-21 09:00 End Date: 2025-04-21 17:00 | Jessica Piesco |