| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009682 | Meta | Philippines | 2025-04-18 14:33:00 | LOW | MNL3 | Anis | Start Date: 2025-04-22 10:00 End Date: 2025-04-22 12:00 | Zijian Law |
| SFR-00009681 | Meta | South Korea | 2025-04-18 02:29:00 | LOW | SSN1 | Muhammad Syafiq | Start Date: 2025-04-21 09:00 End Date: 2025-04-21 11:00 | Himanshu Sen |
| SFR-00009680 | Meta | Singapore | 2025-04-18 01:16:00 | LOW | Muhammad Syafiq | Start Date: 2025-04-18 1:00 PM SGT End Date: 2025-04-21 4:00 PM SGT | IAX NOC | |
| SFR-00009679 | Meta | Singapore | 2025-04-17 21:41:00 | LOW | SIN11 | Muhammad Syafiq | Start Date: 2025-04-21 09:00 End Date: 2025-04-21 10:00 | Himanshu Sen |
| SFR-00009678 | Meta | Australia | 2025-04-17 15:26:00 | LOW | SYD3 | Muhammad Syafiq | Start Date: 2025-04-23 11:00 End Date: 2025-04-23 14:00 | Gonzales Jasper Babaan |
| SFR-00009677 | Meta | Malaysia | 2025-04-17 14:14:00 | LOW | SIN9 | Anis | Start Date : [2025-04-21] Start Time : [9:00 AM] End Date : [2025-04-25] End Time : [5:00 PM] | Sriram Vairamony |
| SFR-00009676 | Meta | Singapore | 2025-04-17 10:16:00 | LOW | SIN2 | Anis | Meta Site ID: SIN2 Date and Time (Site Local Time): 2025-04-23 10:30 AM Requestor Name and Contact: Kin Hoe Wong @+65 8198 2503 | Kin Hoe Wong |
| SFR-00009675 | Meta | Malaysia | 2025-04-17 23:53:00 | LOW | KUL2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Call IPBB on 650-308-7200 option 1. Reference ticket nwt20500450 Span down between: dcnsw09.kul2:ge-0/0/3 | ap-my-kul2-1-6:COLAN-6-X 1. Check the span, Clean the fiber and all physical connections (i.e. bulkheads) in the span between the two devices and look for breaks/bends using a visual fault locator. 2. Install hard loop directly on port to prove out hardware 3. Install hard loop directly on Fiber-jumper to prove out fiber cable 4. Reseat/Replace the Optics/Fiber-jumper (Spares are located in our storage cabinet) name = [dcnsw09.kul2.tfbnw.net](http://dcnsw09.kul2.tfbnw.net) serial\_number = NX0218410155 asset\_tag = 2769832 suite = 11F-C row = 2 rack = 02 rack\_position = 21 ap-my-kul2-1-6:COLAN-6-X Suite 11F-C Row 2 Rack 02 Please ensure you bring the following: - Fiber Scope - Fiber cleaning kit to include Port Cleaning tool - Multi length SMF fiber jumpers should we need to replace - Red light source for tracing fiber - MPO/QSFP Tools - Light meter - Volt Meter Please acknowledge the request and update us as soon as possible. Thanks. Please note: upon completing work and prior to leaving site, please confirm all aisle containment doors are closed. This prevents heat from recirculating into rack intakes and is crucial to preventing thermal overload and potential shutdown/downtime due to overheating events. Meta reference number: nwt20500450 | Michael Aiello |
| SFR-00009674 | Meta | Hong Kong | 2025-04-16 21:40:00 | LOW | HKG4 | Syima | Start Date: 2025-04-21 10:00 End Date: 2025-04-21 11:00 | Gabor Ballabas |
| SFR-00009673 | Meta | Malaysia | 2025-04-16 21:22:00 | LOW | KUL2 | Syima | Start Date: 2025-04-22 09:00 End Date: 2025-04-22 12:00 | Szilard Povisel |