| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009708 | Meta | Malaysia | 2025-04-24 13:11:00 | LOW | KUL3 | Syima | Start Date: 2025-04-28 09:00 End Date: 2025-04-28 12:00 | Gonzales Jasper Babaan |
| SFR-00009707 | Meta | Hong Kong | 2025-04-24 12:31:00 | LOW | HKG1 | Syima | [FX1181076] [MEDIUM]nwt20587503 - [HKG1] SmartHands Request | Prem Anand Arul Prakash |
| SFR-00009706 | Meta | Malaysia | 2025-04-24 12:07:00 | LOW | KUL2 | Syima | May 06, Tuesday : Decommission of 3 racks (No SH support needed) May 07, Wednesday : Refresh of 3 racks (Vetas & COLO SH ) May 08, Thursday : Decommission of 3 racks (No SH support needed) May 09, Friday : Refresh of 3 racks (Vetas & COLO SH ) May 14 Wednesday : ERAD of 6 racks (No SH support needed) | Aravind Kesavan |
| SFR-00009705 | Meta | Malaysia | 2025-04-24 11:56:00 | LOW | KUL2 | Syima | May 06, Tuesday : Decommission of 3 racks (No SH support needed) May 07, Wednesday : Refresh of 3 racks (Vetas & COLO SH ) May 08, Thursday : Decommission of 3 racks (No SH support needed) May 09, Friday : Refresh of 3 racks (Vetas & COLO SH ) May 14 Wednesday : ERAD of 6 racks (No SH support needed) | Aravind Kesavan |
| SFR-00009705 | Meta | Singapore | 2025-04-24 10:49:00 | LOW | SIN2 | Syima | Date and Time (Site Local Time): 2025-04-28 10:00 AM to 2025-04-29 5:00PM | Vincenz Nino Almanzor |
| SFR-00009704 | Meta | Australia | 2025-04-23 19:30:00 | LOW | SYD2 | Nabil | Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH required to check below span as Interface Down psw02.syd2:Ethernet4/31/1-msw1af.01.syd2:HundredGigE0/0/0/5 Preliminary Troubleshooting Steps : SH must : 1. Check the span 2. Clean the fiber and all physical connections in the span between devices 3. Reseat the optics 4. Measure the TX/RX light levels at the router port & patch - If necessary provide loop to find the segment where the errors are increasing - Swap the optics/sfp if required. Spares are in our storage cabinet. ================================================================= name = psw02.syd2.tfbnw.net datacenter = syd2 suite = SY4:02:060200 row = 4 rack = 02 rack\_position = 15 serial\_number = HSH16175127 asset\_tag = 5089587 model\_obj.make = Arista Networks model\_obj.model = DCS-7508R-BND psw02.syd2 =================================================================== name = msw1af.01.syd2.tfbnw.net datacenter = syd2 suite = SY4:02:060200 row = 1 rack = 07 rack\_position = 42 serial\_number = FOC2630NHAS asset\_tag = 12697323 model\_obj.make = Cisco model\_obj.model = 8201 msw1af.01.syd2 Meta reference number: nwt20574564 | Himanshu Sen |
| SFR-00009703 | Meta | Australia | 2025-04-23 15:43:00 | LOW | SYD2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please reseat the cables and Power Supply 2 on this server. ---------- host location ---------- name = fnedge889.01.syd2.facebook.com serial\_number = 2M230801Y0 asset\_tag = 11408632 suite = SY4:02:060200 row = 1 rack = 08 rack\_position = 30 make = HP model = DL380G10PLUS\_ICX\_TRAFFIC Meta reference number: nwt20574180 | Prakadeesan Selvaraj |
| SFR-00009702 | Meta | Singapore | 2025-04-23 16:35:00 | LOW | SIN10 | Nabil | SOW: Before proceeding with activity, please contact engineer You Xuan @ +65 65 9067 3518. 1. repatch 4x cables from oobca to dcnca 2. patch new cables / repatch between oobas0[1,2] 4x oobsw | You Xuan Lim |
| SFR-00009701 | Meta | Singapore | 2025-04-23 15:15:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Please assist with receiving the delivery from courier and bring it into Meta cage. Details of RMA: **RMA ID#: RMA8036** **Replacement Unit Serial #: 136863223** **Replacement unit ETA: April 23, 2025** Meta reference number: nwt20471522 | Kevanna Kang |
| SFR-00009700 | Meta | Australia | 2025-04-23 13:39:00 | HIGH | SYD2 | Syima | [FX1179365] [MEDIUM]nwt20573616 - [SYD2] SmartHands Request | Darius Ng |