| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009669 | Meta | Taiwan | 2025-04-16 02:23:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech to call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. We request a smart hands to investigate an issue with missing power: 3. Visually check for any recent changes in the rack or suite 4. The Remote Hands is also requested to take electrical testing equipment, include a volt meter. "name": "msw1fe.50.tpe5.tfbnw.net", "suite": "8F\_CAGE1", "row": "5", "rack": "05", "rack\_position": "42", "datacenter": "tpe5" Meta reference number: nwt20445495 | Gregory Deemer |
| SFR-00009668 | Meta | Australia | 2025-04-15 14:43:00 | SYD2 | Zul | Meta Site ID: SYD2 Date and Time (Site Local Time): 2025-04-16 11:00 AM | Kin Hoe Wong | |
| SFR-00009667 | Meta | Philippines | 2025-04-15 13:54:00 | LOW | MNL3 | Zul | Start Date: 2025-04-16 09:00 End Date: 2025-04-16 14:00 | Zijian Law |
| SFR-00009666 | Meta | Malaysia | 2025-04-14 20:30:00 | HIGH | KUL2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please reseat the DAC on both ends and power-cycle the server name = fnedge598.01.kul2.facebook.com serial\_number = SGH307VKPG asset\_tag = 10387303 asset\_id = 320638111 suite = 6F-C row = 4 rack = 07 rack\_position = 30 Meta reference number: nwt20472208 | Ali Najaf Gardezi |
| SFR-00009665 | Meta | Singapore | 2025-04-14 17:30:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on 353 861033047 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between oobca01.sin2:ge-0/0/0 | oobcs01.sin2:eth0, please check ethernet cable. name = oobca01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack\_position = 27 serial\_number = TW3718420262 asset\_tag = 5088071 make = Juniper Networks model = EX4300-32F status = IN\_USE fb\_part\_number = 20-002022 \*\* name = oobcs01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack\_position = 41 serial\_number = 131722318 asset\_tag = 5267568 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP status = IN\_USE fb\_part\_number = 20-001466 Meta reference number: nwt20471522 | Lucas Tavares |
| SFR-00009664 | Meta | Singapore | 2025-04-14 11:51:00 | LOW | SIN10 | Zul | Start Date: 2025-04-16 09:00 End Date: 2025-04-16 17:00 | Naka Yew |
| SFR-00009663 | Meta | Hong Kong | 2025-04-14 11:49:00 | LOW | HKG1 | Zul | Site: HKG1 Date and Time : 2025-04-16 9:00 AM (Site Local Time) | DOMINGO RAMANT |
| SFR-00009662 | Meta | Taiwan | 2025-04-14 11:31:00 | LOW | TPE5 | Zul | Start Date : [2025-04-15] Start Time : [9:00 AM] End Date : [2025-04-15] End Time : [2:00 PM] Timezone : [CST] | Huber Apigo |
| SFR-00009661 | Meta | Philippines | 2025-04-13 04:17:00 | LOW | MNL1 | Zul | Start Date: 2025-04-21 09:00 End Date: 2025-04-21 11:00 | Kelsey Bryant |
| SFR-00009660 | Meta | Malaysia | 2025-04-12 03:01:00 | HIGH | KUL2 | Muhammad Syafiq | Start Date: 2025-04-12 05:00 End Date: 2025-04-12 09:00 | Dave Hecker |