| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009622 | Meta | Philippines | 2025-04-08 01:46:00 | LOW | MNL1 | Nabil | Scope of work: Scope of Work #1: Unknown The Smart Hands is required to call our team on +1 650 308 7200 Press 1 before starting any onsite activity and refer to our nwt20332795 SH to collect RMA's from inbound and call out hotline for replacement guidelines. Meta reference number: nwt20332795 The inbound logistics reference number for this RMA is "00052427" | Bennet Joseph |
| SFR-00009621 | Meta | Singapore | 2025-04-07 15:00:00 | HIGH | SIN11 | Syima | MTEA Ref#T219195918 | Loc: SIN11 - 08 Apr close gaps between racks | Nadhirah Binte Mohd Rapi |
| SFR-00009620 | Meta | Singapore | 2025-04-07 14:25:00 | HIGH | SIN6 | Syima | Start Date: 2025-04-08 10:00 End Date: 2025-04-08 13:00 | Yu Nanda Zaw |
| SFR-00009619 | Meta | Singapore | 2025-04-07 14:20:00 | HIGH | SIN1 | Syima | Start Date: 2025-04-08 10:00 End Date: 2025-04-08 13:00 | Yu Nanda Zaw |
| SFR-00009618 | Meta | Philippines | 2025-04-07 13:48:00 | LOW | SGL1 | Syima | Date and Time : 2025-04-09 9:00 AM (Site Local Time) | Leon Lim |
| SFR-00009617 | Meta | Philippines | 2025-04-07 13:24:00 | HIGH | MNL2 | Syima | Start Date: 2025-04-08 10:00 End Date: 2025-04-08 14:00 | Hamish Jude Patrick |
| SFR-00009616 | Meta | Philippines | 2025-04-07 13:22:00 | HIGH | MNL1 | Syima | Start Date: 2025-04-08 10:00 End Date: 2025-04-08 14:00 | Hamish Jude Patrick |
| SFR-00009615 | Lumen | Singapore | 2025-04-07 13:11:00 | LOW | Singtel KC2 & Equinix SG2 | Syima | Ghazali Lokman | |
| SFR-00009614 | Meta | Taiwan | 2025-04-05 22:22:00 | LOW | TPE1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Reseat PSU 2 We see 0 Output watts on the PSU readings name = fnedge904.01.tpe1.facebook.com serial\_number = SGH422LYKM asset\_tag = 11387027 asset\_id = 324696854 suite = IDC160-FB row = 2 rack = 01 rack\_position = 14 Meta reference number: nwt20398419 | Ali Najaf Gardezi |
| SFR-00009613 | Meta | Hong Kong | 2025-04-05 15:25:00 | LOW | HKG5 | Nabil | Zijian Law |