NOC Safar247

Ticket Number Company Country Date and Time Priority Site Code User Notes Requestor
SFR-00009435 Meta 2025-02-25 08:05:00 LOW SIN11 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech must call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. Tech to troubleshoot circuit that is hard down: psw04.sin11 Ethernet41/7 msw1au.02.sin11 HundredGigE0/0/0/3 3. Hard loop testing will be necessary to isolate the fault 4. Reseat/replace and/or fiber cable as necessary "name": "psw04.sin11.tfbnw.net", "suite": "SG5:06:020300", "row": "9", "rack": "01", "rack_position": "03", "datacenter": "sin11" Meta reference number: nwt19989514 Gregory Deemer
SFR-00009436 Meta 2025-02-25 08:32:00 LOW SYD3 Start Date: 2025-02-28 08:00 End Date: 2025-02-28 11:00 Fuchieng Khounnoraj
SFR-00009434 Meta 2025-02-24 20:56:00 LOW SIN9 Start Date: 2025-02-26 09:00 End Date: 2025-02-26 13:00 Prakadeesan Selvaraj
SFR-00009433 Meta 2025-02-24 20:17:00 LOW TPE1 Start Date: 2025-02-26 09:00 End Date: 2025-02-26 12:00 Prakadeesan Selvaraj
SFR-00009432 Meta 2025-02-24 17:15:00 HIGH SIN9 Start Date: 25 Feb 2025 End Date: 25 Feb 2025 Time: 09:00am-04:00pm local time Sriram Vairamony
SFR-00009431 Meta 2025-02-24 16:04:00 HIGH TPE1 Start Date: 2025-02-25 10:00 End Date: 2025-02-25 12:00 Gonzales Jasper Babaan
SFR-00009430 Meta 2025-02-24 14:32:00 LOW KUL3 Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Smart Hands to find the part (see attached image), remove part from site, and hand it over to Cisco courier pickup. Cisco courier will call Smart Hands prior to arrival. Meta reference number: nwt19703293 Chao Yong Leong
SFR-00009429 Meta 2025-02-24 11:20:00 LOW SYD2 Site:SYD2 Date: Feb 26, 2025 Time: 12:00 pm (Sydney time) Task: T213603278 Sow: Metal shelve installation , (Detailed MOP shared with Billy) Aravind Kesavan
SFR-00009428 Meta 2025-02-22 10:57:00 LOW TPE5 Start Date: 2025-02-24 09:00 End Date: 2025-02-24 17:00 Irin Fairos
SFR-00009427 Meta 2025-02-22 06:09:00 LOW AKL1 Start Date: 2025-02-26 09:00 End Date: 2025-02-26 11:00 Kelsey Bryant

🎟️ Ticket Dashboard - 2026

Total Tickets

1030

July Tickets

30

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