| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009435 | Meta | Singapore | 2025-02-25 08:05:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech must call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. Tech to troubleshoot circuit that is hard down: psw04.sin11 Ethernet41/7 msw1au.02.sin11 HundredGigE0/0/0/3 3. Hard loop testing will be necessary to isolate the fault 4. Reseat/replace and/or fiber cable as necessary "name": "psw04.sin11.tfbnw.net", "suite": "SG5:06:020300", "row": "9", "rack": "01", "rack_position": "03", "datacenter": "sin11" Meta reference number: nwt19989514 | Gregory Deemer |
| SFR-00009436 | Meta | Australia | 2025-02-25 08:32:00 | LOW | SYD3 | Zul | Start Date: 2025-02-28 08:00 End Date: 2025-02-28 11:00 | Fuchieng Khounnoraj |
| SFR-00009434 | Meta | Malaysia | 2025-02-24 20:56:00 | LOW | SIN9 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 13:00 | Prakadeesan Selvaraj |
| SFR-00009433 | Meta | Taiwan | 2025-02-24 20:17:00 | LOW | TPE1 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 12:00 | Prakadeesan Selvaraj |
| SFR-00009432 | Meta | Malaysia | 2025-02-24 17:15:00 | HIGH | SIN9 | Syima | Start Date: 25 Feb 2025 End Date: 25 Feb 2025 Time: 09:00am-04:00pm local time | Sriram Vairamony |
| SFR-00009431 | Meta | Taiwan | 2025-02-24 16:04:00 | HIGH | TPE1 | Syima | Start Date: 2025-02-25 10:00 End Date: 2025-02-25 12:00 | Gonzales Jasper Babaan |
| SFR-00009430 | Meta | Malaysia | 2025-02-24 14:32:00 | LOW | KUL3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Smart Hands to find the part (see attached image), remove part from site, and hand it over to Cisco courier pickup. Cisco courier will call Smart Hands prior to arrival. Meta reference number: nwt19703293 | Chao Yong Leong |
| SFR-00009429 | Meta | Australia | 2025-02-24 11:20:00 | LOW | SYD2 | Nabil | Site:SYD2 Date: Feb 26, 2025 Time: 12:00 pm (Sydney time) Task: T213603278 Sow: Metal shelve installation , (Detailed MOP shared with Billy) | Aravind Kesavan |
| SFR-00009428 | Meta | Taiwan | 2025-02-22 10:57:00 | LOW | TPE5 | Anis | Start Date: 2025-02-24 09:00 End Date: 2025-02-24 17:00 | Irin Fairos |
| SFR-00009427 | Meta | New Zealand | 2025-02-22 06:09:00 | LOW | AKL1 | Anis | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 11:00 | Kelsey Bryant |