| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00012221 | Meta | Singapore | 2026-08-18 12:34:00 | Low | SIN1 | Nabill Haikal | Date and Time (Site Local Time): 2026-08-19 1:00 PM | Dylan Tian |
| SFR-00012220 | Meta | Hong Kong | 2026-08-18 10:49:00 | Low | HKG5 | Nabill Haikal | Start Date: 2026-08-21 09:00 End Date: 2026-08-21 18:00 | Miyu Koshikawa |
| SFR-00012219 | Meta | Hong Kong | 2026-08-18 09:47:00 | Low | HKG7 | Nabill Haikal | Start Date: 2026-08-21 09:00 End Date: 2026-08-21 18:00 | Miyu Koshikawa |
| SFR-00012218 | Meta | Hong Kong | 2026-08-18 09:32:00 | Low | HKG6 | Nabill Haikal | Start Date: 2026-08-21 09:00 End Date: 2026-08-21 18:00 | Miyu Koshikawa |
| SFR-00012217 | Vetas | Singapore | 2026-08-17 20:19:00 | High | High Commission of Malaysia, 301 Jervoise Rd, Singapore 249077 | nurhafiz | The tentative replacement details are as follows: Tentative Plan Date : TBC Time : TBC Circuit ID : MS00473 Site Address : High Commission of Malaysia, 301 Jervoise Rd, Singapore 249077 | Alia |
| SFR-00012216 | Vetas | Singapore | 2026-08-17 19:57:00 | High | Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 | nurhafiz | Please be informed that we are planning to replace the existing FortiGate 101E firewall with a FortiGate 121G, as the current FortiGate 101E has reached its End-of-Life (EOL). The tentative replacement details are as follows: Tentative Plan Date : TBC Time : TBC Circuit ID : MS00548 Site Address : Woodlands Checkpoint Singapore ,21 Woodlands Crossing, Singapore 738203 However, please be informed that the new FortiGate 121G is currently still with our principal and we would like to proceed with the equipment delivery arrangement. Therefore, kindly provide the shipping/delivery address of Safar and receiving PIC details for the equipment so that the delivery can be arranged accordingly. Once the new equipment has been received, we will need to convert and prepare the backup configuration specifically for the new FortiGate 121G, as the configuration differs between the devices. After the configuration has been prepared and validated, we will coordinate with your team to confirm a new replacement date and time. As such, the tentative date will remain subject to confirmation and may need to be rescheduled depending on the equipment delivery and configuration readiness. We appreciate your support in providing the required delivery and PIC details so that we can proceed with the necessary arrangements. Your support and cooperation throughout this activity would be highly appreciated. | Alia |
| SFR-00012215 | Meta | Philippines | 2026-08-17 15:57:00 | Low | MNL2 | nurhafiz | Date and Time (Site Local Time): 2026-08-18 10:00 AM | F Mohammed Irfan |
| SFR-00012214 | Meta | Singapore | 2026-08-17 13:41:00 | High | SIN1 | Hazim | Start Date: 2026-08-18 09:00 End Date: 2026-08-18 17:00 | Wilfrid KS Wong |
| SFR-00012213 | Meta | Malaysia | 2026-08-17 11:47:00 | Low | SIN9 | Hazim | Start Date: 2026-08-19 09:00 End Date: 2026-08-19 11:00 | Rachel Cheong |
| SFR-00012212 | Meta | Singapore | 2026-08-17 11:14:00 | High | SIN10 | Hazim | Start Date: 2026-08-18 09:00 End Date: 2026-08-18 11:00 | Kyaw Hlaing Tun |