| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009438 | Meta | Singapore | 2025-02-25 15:02:00 | LOW | XSP1 | Nabil | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 11:00 Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment SH should call us on +16503087200 option 1 before the activity and mention Meta ticket nwt19992896 so that we can troubleshoot together. SH is to accept the incoming delivery from Rahi: RMA 7885 - Replacement Part S/N 135643223 and perform replacement. Device details: name = dcncs05.xsp1.tfbnw.net datacenter = xsp1 suite = F5SC01 row = 3 rack = 01 rack_position = 40 serial_number = 134212222 asset_tag = 11103486 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP Meta reference number: nwt19992896 | Yu Nanda Zaw |
| SFR-00009437 | Meta | Taiwan | 2025-02-25 10:15:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment To reseat the NIC LOCATION DETAILS RACK LOCATION: ================================================================ name = gedge987.50.tpe5.facebook.com os = EdgeOS 1708953544 datacenter = tpe5 serial_number = SGH236TVQF asset_id = 318625221 asset_tag = 10388909 parent_asset_tag = 10388122 cluster_obj.type = GAMING_POP suite = 10F_CAGE1 cluster_rack = az row = 4 rack = 05 rack_position = 02 status = STANDBY maintenance_status = IN_REPAIR model = DL380G10PLUS_ICX_CG ================================================================ ADDRESS: ================================================================ datacenter_obj.street1 = No. 68, Yuandong Rd., Banqiao Dist. datacenter_obj.city = New Taipei City datacenter_obj.zip_code = 220055 datacenter_obj.country = TW model_obj.description = SERVER, HP, DL380 GEN10 PLUS, 256GB, CLOUD GAMING, 2XA40, PM9A3, MLNX, BRCM Meta reference number: nwt19942830 | Tania Goyal |
| SFR-00009435 | Meta | Singapore | 2025-02-25 08:05:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech must call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. Tech to troubleshoot circuit that is hard down: psw04.sin11 Ethernet41/7 msw1au.02.sin11 HundredGigE0/0/0/3 3. Hard loop testing will be necessary to isolate the fault 4. Reseat/replace and/or fiber cable as necessary "name": "psw04.sin11.tfbnw.net", "suite": "SG5:06:020300", "row": "9", "rack": "01", "rack_position": "03", "datacenter": "sin11" Meta reference number: nwt19989514 | Gregory Deemer |
| SFR-00009436 | Meta | Australia | 2025-02-25 08:32:00 | LOW | SYD3 | Zul | Start Date: 2025-02-28 08:00 End Date: 2025-02-28 11:00 | Fuchieng Khounnoraj |
| SFR-00009434 | Meta | Malaysia | 2025-02-24 20:56:00 | LOW | SIN9 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 13:00 | Prakadeesan Selvaraj |
| SFR-00009433 | Meta | Taiwan | 2025-02-24 20:17:00 | LOW | TPE1 | Syima | Start Date: 2025-02-26 09:00 End Date: 2025-02-26 12:00 | Prakadeesan Selvaraj |
| SFR-00009432 | Meta | Malaysia | 2025-02-24 17:15:00 | HIGH | SIN9 | Syima | Start Date: 25 Feb 2025 End Date: 25 Feb 2025 Time: 09:00am-04:00pm local time | Sriram Vairamony |
| SFR-00009431 | Meta | Taiwan | 2025-02-24 16:04:00 | HIGH | TPE1 | Syima | Start Date: 2025-02-25 10:00 End Date: 2025-02-25 12:00 | Gonzales Jasper Babaan |
| SFR-00009430 | Meta | Malaysia | 2025-02-24 14:32:00 | LOW | KUL3 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call Chao Yong Leong on 65 82022269 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Miscellaneous General Smart Hands to find the part (see attached image), remove part from site, and hand it over to Cisco courier pickup. Cisco courier will call Smart Hands prior to arrival. Meta reference number: nwt19703293 | Chao Yong Leong |
| SFR-00009429 | Meta | Australia | 2025-02-24 11:20:00 | LOW | SYD2 | Nabil | Site:SYD2 Date: Feb 26, 2025 Time: 12:00 pm (Sydney time) Task: T213603278 Sow: Metal shelve installation , (Detailed MOP shared with Billy) | Aravind Kesavan |