| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009401 | Meta | Singapore | 2025-02-18 10:55:00 | HIGH | SIN2 | Syima | Site: SIN2 Date: 19th Feb 10am Time: 10am | Leon Lim |
| SFR-00009400 | Meta | Singapore | 2025-02-18 07:22:00 | LOW | SIN11 | Syima | Start Date: 2025-02-19 09:00 End Date: 2025-02-19 17:00 | Zijian Law |
| SFR-00009399 | Meta | Singapore | 2025-02-17 16:40:00 | LOW | SIN6 | Zul | Site ID: SIN6 Date: 2025-02-18 Time (Site Local Time): 10:00 AM | Wilfrid KS Wong |
| SFR-00009398 | Meta | Malaysia | 2025-02-17 16:23:00 | HIGH | SIN9 | Nabil | Schedule date and time Start Date : [2025-02-18] Start Time : [9:00 AM] End Date : [2025-02-19] End Time : [6:00 PM] Timezone : [Johor, Malaysia] Number of Smart-hands engineer required onsite : [1] How long smart-hands need to stay onsite ? [Full Day] SOW Extending SH support to check and clear empty boxes in temporary storage. Based on SH feedback they need another 1 to 2 more days. | Sriram Vairamony |
| SFR-00009397 | Meta | Singapore | 2025-02-17 16:20:00 | LOW | SIN6 | Nabil | Scope of work: Scope of Work #1: Troubleshoot Server Equipment To powercycle the server RACK LOCATION: ================================================================ name = fnedge391.04.sin6.facebook.com os = EdgeOS 1736159201 datacenter = sin6 serial_number = SGH117V5H8 asset_id = 313013920 asset_tag = 10197831 parent_asset_tag = 10197472 cluster_obj.type = POP suite = SG3:04:020410 cluster_rack = ac row = 3 rack = 08 rack_position = 15 status = STANDBY maintenance_status = IN_REPAIR model = DL380_G10_EDGE_2NVME ================================================================ ADDRESS: ================================================================ datacenter_obj.description = SG3 Equinix datacenter_obj.street1 = 26A Ayer Rajah Crescent datacenter_obj.street2 = Private Lot FX1-4a datacenter_obj.city = Singapore datacenter_obj.zip_code = 139963 datacenter_obj.country = SG datacenter_obj.phone = +18663784649 model_obj.description = SERVER, DUMMY L10, DL380_G10_TRAFFIC, T6, POP, AC, 2GHZ SKYLAKE 20C, DIMM (8 X 32GB, DDR4), 2 X SSD AVL, 40GBE NIC, HP Meta reference number: nwt19905479 | Tania Goyal |
| SFR-00009396 | Meta | Singapore | 2025-02-17 15:17:00 | LOW | SIN6 | Zul | Start Date: 2025-02-18 10:00 End Date: 2025-02-18 11:00 | Louie Aquino Castro |
| SFR-00009395 | Meta | Singapore | 2025-02-17 12:07:00 | LOW | SIN11 | Syima | Start Date: 2025-02-19 09:00 End Date: 2025-02-20 17:00 | Nisa Mohd |
| SFR-00009394 | Meta | Philippines | 2025-02-17 10:58:00 | LOW | MNL3 | Syima | Site ID: MNL3 Date: 2025-02-19 Time (Site Local Time): 10:00 AM | Kin Hoe Wong |
| SFR-00009393 | Meta | Hong Kong | 2025-02-17 10:10:00 | LOW | HKG7 | Syima | Date : [2025-02-18] Time : [9:00 AM] | Donald Dave |
| SFR-00009392 | Meta | Taiwan | 2025-02-17 10:05:00 | LOW | TPE4 | Syima | Site: TPE4 - 1 Engineer at TPE4 Date: 18th Feb 2025 Time: 0900H Local time | Leon Lim |