| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009485 | Meta | Taiwan | 2025-03-06 10:39:00 | HIGH | TPE1 | Syima | Start Date: 06 Mar 2025 End Date: 06 Mar 2025 Time: 11:30am local time | Vincenz |
| SFR-00009484 | Meta | Hong Kong | 2025-03-06 10:07:00 | HIGH | HKG4 | Syima | Start Date: 2025-03-06 11:00 End Date: 2025-03-06 13:00 | Louie Aquino Castro |
| SFR-00009483 | Meta | Singapore | 2025-03-06 09:09:00 | LOW | SIN1, SIN2, SIN6, SIN11 | Syima | purpose: site tidy up requestor: heryanto and stephen dunn | Stephen Dunn |
| SFR-00009482 | Meta | Singapore | 2025-03-06 07:22:00 | LOW | SIN2 | Syima | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Jessica Piesco |
| SFR-00009481 | Meta | Singapore | 2025-03-06 05:39:00 | LOW | SIN11 | Syima | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Seth Gallegos |
| SFR-00009480 | Meta | Singapore | 2025-03-06 04:44:00 | LOW | SIN6 | Syima | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Seth Gallegos |
| SFR-00009479 | Meta | Philippines | 2025-03-06 04:39:00 | LOW | MNL1 | Syima | Start Date: 2025-03-07 09:00 End Date: 2025-03-07 17:00 | Seth Gallegos |
| SFR-00009478 | Meta | Singapore | 2025-03-06 01:22:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on 1 6506860999 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Server Equipment Please assist with reseating PSU1 ## Host Location ## name = fnedge328.02.sin2.facebook.com asset_tag = 11386939 serial_number = SGH426L701 model_obj.make = HP model_obj.model = DL380G10PLUS_ICX_TRAFFIC suite = F5SC01 row = 6 rack = 11 rack_position = 20 Meta reference number: nwt20078281 | Seth Gallegos |
| SFR-00009477 | Meta | Hong Kong | 2025-03-05 19:29:00 | HIGH | HKG1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Unknown Collect Cisco fan tray from shipping area. Call hotline for inbound number. Meta reference number: nwt20051610 The inbound logistics reference number for this RMA is "RITM2919940" | Padraic Egan |
| SFR-00009476 | Meta | Taiwan | 2025-03-05 19:03:00 | HIGH | TPE1 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Can you please reseat PSU 1 name = fnedge945.01.tpe1.facebook.com serial_number = SGH422LYNQ asset_tag = 11387402 asset_id = 324696755 suite = IDC160-FB row = 2 rack = 08 rack_position = 26 make = HP model = DL380G10PLUS_ICX_TRAFFIC datacenter_obj.description = Tapei Pop Location datacenter_obj.street1 = c/o Chief Datacenter datacenter_obj.street2 = 250, Yang-Guang Street datacenter_obj.city = Taipei datacenter_obj.state = datacenter_obj.zip_code = 11491 datacenter_obj.country = TW Meta reference number: nwt20084965 | Ali Najaf Gardezi |