| Ticket Number | Company | Country | Date and Time | Priority | Site Code | User | Notes | Requestor |
|---|---|---|---|---|---|---|---|---|
| SFR-00009672 | Meta | Singapore | 2025-04-16 19:21:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between oobas01.sin11:xe-0/0/2:2-oobsw03.sin11:xe-0/2/0, please check full path, optics, fiber, etc ... name = oobas01.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 01 rack\_position = 26 serial\_number = EV546 asset\_tag = 5895990 make = Juniper Networks model = QFX10002-36Q status = IN\_USE fb\_part\_number = 20-001809 \*\* name = oobsw03.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 1 rack = 04 rack\_position = 42 serial\_number = NX0219150327 asset\_tag = 2770171 make = Juniper Networks model = EX3400-48T status = IN\_USE fb\_part\_number = 20-002050 Meta reference number: nwt20498434 | Lucas Tavares |
| SFR-00009671 | Meta | Singapore | 2025-04-16 19:21:00 | LOW | SIN11 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment name = oobsr01.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 01 rack\_position = 28 serial\_number = DB3917AK9165 asset\_tag = 3385393 make = Juniper Networks model = SRX1500-SYS-JB-AC name = oobas02.sin11.tfbnw.net datacenter = sin11 suite = SG5:06:020300 row = 5 rack = 02 rack\_position = 26 serial\_number = DU495 asset\_tag = 5088116 make = Juniper Networks model = QFX10002-36Q oobsr01.sin11:xe-0/0/19 oobas02.sin11:xe-0/0/0:0 The technician will be required to troubleshoot a circuit which is down. This may involve placing loops on fiber/ports, tracing, cleaning or swapping cables or SFPs, taking light measurements, updating labels. Please call on the number provided and then select option 1 for ENS Breakfix prior to the commencement of any intrusive works. Meta reference number: nwt20498278 | Joseph O'Donnell |
| SFR-00009670 | Meta | Philippines | 2025-04-16 08:10:00 | LOW | MNL3 | Zul | Start Date: 2025-04-17 10:00 End Date: 2025-04-17 14:00 | Chandran Kanagaraj |
| SFR-00009669 | Meta | Taiwan | 2025-04-16 02:23:00 | LOW | TPE5 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on +1 6503087200 option 1 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment #COA: 1. Tech to call IPBB (+1-650-308-7200 opt. 1) prior to any work being done. 2. We request a smart hands to investigate an issue with missing power: 3. Visually check for any recent changes in the rack or suite 4. The Remote Hands is also requested to take electrical testing equipment, include a volt meter. "name": "msw1fe.50.tpe5.tfbnw.net", "suite": "8F\_CAGE1", "row": "5", "rack": "05", "rack\_position": "42", "datacenter": "tpe5" Meta reference number: nwt20445495 | Gregory Deemer |
| SFR-00009668 | Meta | Australia | 2025-04-15 14:43:00 | SYD2 | Zul | Meta Site ID: SYD2 Date and Time (Site Local Time): 2025-04-16 11:00 AM | Kin Hoe Wong | |
| SFR-00009667 | Meta | Philippines | 2025-04-15 13:54:00 | LOW | MNL3 | Zul | Start Date: 2025-04-16 09:00 End Date: 2025-04-16 14:00 | Zijian Law |
| SFR-00009666 | Meta | Malaysia | 2025-04-14 20:30:00 | HIGH | KUL2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS FNA EDGE on +1 6503087200 option 3 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Audit RISC Audit Please reseat the DAC on both ends and power-cycle the server name = fnedge598.01.kul2.facebook.com serial\_number = SGH307VKPG asset\_tag = 10387303 asset\_id = 320638111 suite = 6F-C row = 4 rack = 07 rack\_position = 30 Meta reference number: nwt20472208 | Ali Najaf Gardezi |
| SFR-00009665 | Meta | Singapore | 2025-04-14 17:30:00 | LOW | SIN2 | Nabil | Details of Request: Before starting any onsite activity, the attending engineer should call ENS OPS NETWORK BREAKFIX on 353 861033047 and mention the Meta reference number associated to each scope of works to work together with a Meta engineer. Scope of work: Scope of Work #1: Troubleshoot Network Equipment Link down between oobca01.sin2:ge-0/0/0 | oobcs01.sin2:eth0, please check ethernet cable. name = oobca01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack\_position = 27 serial\_number = TW3718420262 asset\_tag = 5088071 make = Juniper Networks model = EX4300-32F status = IN\_USE fb\_part\_number = 20-002022 \*\* name = oobcs01.sin2.tfbnw.net datacenter = sin2 suite = F5SC01 row = 5 rack = 10 rack\_position = 41 serial\_number = 131722318 asset\_tag = 5267568 make = ZPE Systems model = NSC-T48R-STND-DAC-SFP status = IN\_USE fb\_part\_number = 20-001466 Meta reference number: nwt20471522 | Lucas Tavares |
| SFR-00009664 | Meta | Singapore | 2025-04-14 11:51:00 | LOW | SIN10 | Zul | Start Date: 2025-04-16 09:00 End Date: 2025-04-16 17:00 | Naka Yew |
| SFR-00009663 | Meta | Hong Kong | 2025-04-14 11:49:00 | LOW | HKG1 | Zul | Site: HKG1 Date and Time : 2025-04-16 9:00 AM (Site Local Time) | DOMINGO RAMANT |